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Adding Covid tests to portal #257820
06/10/2021 05:27 PM
06/10/2021 05:27 PM
Joined: Dec 2004
Posts: 2,377
Ill, USA
Will_L Offline OP
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Will_L  Offline OP
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Joined: Dec 2004
Posts: 2,377
Ill, USA

I’m sure it’s an age thing..no jokes please. smile. But I filled out the info for both of us on the portal ..they gave me a long bunch o numbers and letters to return to upload Covid tests. So I received the negative tests today.. returned to portal site . I could not find any way to put in the numbers/ letters . So I put my email in as though adding another person. It has both of our names there and several boxes showing we are in the system but nothing is clickable to add the test. What am I missing?
TIA

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Re: Adding Covid tests to portal [Re: Will_L] #257823
06/10/2021 05:33 PM
06/10/2021 05:33 PM
Joined: Dec 2018
Posts: 1,042
Washington DC
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bailau Offline
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bailau  Offline
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Joined: Dec 2018
Posts: 1,042
Washington DC
I think they need to send you a link via email to add them and will do as you get closer. I don't think you can go in directly and edit. The numbers and letters are the application ID but not a way to get back in...

email or Facebook message them. Lynette Harrigan or Henrietta Alexander

lharrigan@bvitourism.com

I think the best way for others is to have it all at once which I just uploaded

Re: Adding Covid tests to portal [Re: bailau] #257836
06/10/2021 06:33 PM
06/10/2021 06:33 PM
Joined: Dec 2004
Posts: 2,377
Ill, USA
Will_L Offline OP
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Will_L  Offline OP
Traveler
Joined: Dec 2004
Posts: 2,377
Ill, USA
Thank you so much. I thought I was missing something. ...as is often the case. I was surprised to get the results in 24 hrs. If I don’t hear from bvi tomorrow I’ll contact them..

Re: Adding Covid tests to portal [Re: Will_L] #257843
06/10/2021 07:15 PM
06/10/2021 07:15 PM
Joined: Dec 2018
Posts: 1,042
Washington DC
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bailau Offline
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Washington DC
as did we...we don't leave until Monday but portal is done as of 500 today.

now we wait until Sunday when they review and let us know what we might have missed...

Re: Adding Covid tests to portal [Re: Will_L] #257871
06/11/2021 05:32 AM
06/11/2021 05:32 AM
Joined: Mar 2008
Posts: 2,111
St. Lucia
Zanshin Offline
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Zanshin  Offline
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Joined: Mar 2008
Posts: 2,111
St. Lucia
Thanks for this forum - I just spent a frustrating session trying to find a way to enter my negative COVID results into the application (without success, of course) and remembered having seen this thread title smile I made the mistake of sending my question to the official 'bvigateway@bviaa.com' address and expect that it won't be answered, just like my previous 2 e-mails over the past 2 days. I'll wait a bit and then use the address above for Lynette Harrigan in the hopes of getting a response. I'm a bit of a luddite despite working in IT and don't have a facebook account or Whatsapp.

Re: Adding Covid tests to portal [Re: Will_L] #257873
06/11/2021 05:46 AM
06/11/2021 05:46 AM
Joined: Dec 2018
Posts: 1,042
Washington DC
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bailau Offline
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bailau  Offline
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Lynette emailed me at 115 this morning...she is great. You can also Facebook messenger her

We start same day as you so maybe we will see you out there

Last edited by bailau; 06/11/2021 05:47 AM.
Re: Adding Covid tests to portal [Re: Will_L] #257886
06/11/2021 06:31 AM
06/11/2021 06:31 AM
Joined: Mar 2008
Posts: 2,111
St. Lucia
Zanshin Offline
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Zanshin  Offline
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Posts: 2,111
St. Lucia
If I get through Amsterdam and St. Martin I'll be arriving sometime after 6PM on LIAT (actually, if they delay or scrap the flight, I'd arrive the next day and not have to quarantine or take another rt-PCR test!). When do you arrive?

Re: Adding Covid tests to portal [Re: Will_L] #257887
06/11/2021 06:39 AM
06/11/2021 06:39 AM
Joined: Dec 2018
Posts: 1,042
Washington DC
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bailau Offline
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bailau  Offline
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Posts: 1,042
Washington DC
14th...last of Day 0 tests..

Re: Adding Covid tests to portal [Re: Zanshin] #257912
06/11/2021 09:42 AM
06/11/2021 09:42 AM
Joined: Jun 2006
Posts: 874
Northern Virginia
ecm56 Offline
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ecm56  Offline
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Posts: 874
Northern Virginia
That bvigateway e-mail address seems to get you to the technical people (geeks) for technical issues about the portal. We had some correspondence with them in late November and early December about some issues when the portal first came up.

Re: Adding Covid tests to portal [Re: Will_L] #257919
06/11/2021 10:10 AM
06/11/2021 10:10 AM
Joined: Mar 2008
Posts: 2,111
St. Lucia
Zanshin Offline
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Zanshin  Offline
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Joined: Mar 2008
Posts: 2,111
St. Lucia
I've sent 3 e-mails to that address to date and haven't received a single answer. Not much of a recommendation... Considering how few people are travelling to the BVI daily on the limited flights and 2 ferries, a single support person with a checklist of common questions and responses could this - working only part-time. At one time in the past I ran a support centre, so speak from experience.

Re: Adding Covid tests to portal [Re: Zanshin] #257923
06/11/2021 10:22 AM
06/11/2021 10:22 AM
Joined: Jun 2006
Posts: 874
Northern Virginia
ecm56 Offline
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ecm56  Offline
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Joined: Jun 2006
Posts: 874
Northern Virginia
I think questions about your portal submission should go to Henrietta Alexander and/or Lynette Harrigan. The bvigateway seems to be technically oriented people (like why is the SSL certificate not valid for the www host name) . . . geeks . . . like me.

Re: Adding Covid tests to portal [Re: Will_L] #257927
06/11/2021 11:05 AM
06/11/2021 11:05 AM
Joined: Mar 2008
Posts: 2,111
St. Lucia
Zanshin Offline
Traveler
Zanshin  Offline
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Joined: Mar 2008
Posts: 2,111
St. Lucia
I sent an e-mail to Lynette Harrigan a couple of hours ago but haven't heard back. The portal website only gives that one e-mail address, so what do normal visitors without access to traveltalk do when they encounter problems? The site says you have to complete registration 48 hours before arrival, so even though I've got everything finished I can't complete this process in a timely fashion, plus I have to travel for 2 days to get there and won't be able to access the internet. What a frustrating farce. I really hope that they work weekends. What would Henrietta Alexander's e-mail address be?

Re: Adding Covid tests to portal [Re: Will_L] #257929
06/11/2021 11:26 AM
06/11/2021 11:26 AM
Joined: Oct 2000
Posts: 785
Houston, Texas
louismcc Offline
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louismcc  Offline
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Joined: Oct 2000
Posts: 785
Houston, Texas
The best way to get hold of Lynette Harrigan or Henrietta Alexander is through the BVI Alive Facebook site. The seem to monitor that site and pick up on posts where they have been tagged. They also respond to FB Messenger.


Louis from Houston
Re: Adding Covid tests to portal [Re: Will_L] #257932
06/11/2021 11:44 AM
06/11/2021 11:44 AM
Joined: Mar 2008
Posts: 2,111
St. Lucia
Zanshin Offline
Traveler
Zanshin  Offline
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Joined: Mar 2008
Posts: 2,111
St. Lucia
As I mentioned before, I have resisted getting a facebook account so far and checked earlier today to see if the messenger can be done without signing up, but that isn't possible.

Re: Adding Covid tests to portal [Re: Will_L] #257933
06/11/2021 11:48 AM
06/11/2021 11:48 AM
Joined: Dec 2018
Posts: 1,042
Washington DC
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bailau Offline
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bailau  Offline
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Posts: 1,042
Washington DC
Correct...I really don't like Facebook either

Here is some contact info...let me know what I can do Zanshin as you always have been helpful to me

WhatsApp message 284.496.6129

Facebook Message: Lynette Harrigan or Henrietta Alexander (BVI Alive)
lharrigan@bvitourism.com 284.494.3134
halexander@gov.vg

Re: Adding Covid tests to portal [Re: Will_L] #257935
06/11/2021 12:00 PM
06/11/2021 12:00 PM
Joined: Jun 2006
Posts: 874
Northern Virginia
ecm56 Offline
Traveler
ecm56  Offline
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Joined: Jun 2006
Posts: 874
Northern Virginia
And who owns What'sApp?

"WhatsApp Messenger, or simply WhatsApp, is an American freeware, cross-platform centralized messaging and voice-over-IP service owned by Facebook, Inc."

And Messenger?

"Facebook Messenger is an American messaging app and platform developed by Facebook, Inc."

Don't shoot me, I'm just the messenger (with a lower case L). I think the only thing that's left is e-mail.

Re: Adding Covid tests to portal [Re: Will_L] #257936
06/11/2021 12:06 PM
06/11/2021 12:06 PM
Joined: Dec 2018
Posts: 1,042
Washington DC
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bailau Offline
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Posts: 1,042
Washington DC
I just copied and pasted the section out of my BVI trip plan for Zanshins question. Of my 8 crew 1 actually knows how to use Whats App. I have 2 kids in the crew that think Facebook sucks but are functional on it. I wanted to have all means necessary to get this across the finish line...

I do have a Facebook account but don't post and certainly don't like it

I emailed Lynette and she responded and that was good enough for me. Now Zanshin has a phone number and Henriettas email which was his direct question

Re: Adding Covid tests to portal [Re: Will_L] #257938
06/11/2021 12:24 PM
06/11/2021 12:24 PM
Joined: Jan 2017
Posts: 588
Panama City Beach, Florida
xrayman67 Offline
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xrayman67  Offline
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Posts: 588
Panama City Beach, Florida
I didn't get my approval until I got to ATL on the first leg of my flight. My wife got hers at midnight before we flew out at 6 am.

Re: Adding Covid tests to portal [Re: Will_L] #257939
06/11/2021 12:52 PM
06/11/2021 12:52 PM
Joined: Mar 2008
Posts: 2,111
St. Lucia
Zanshin Offline
Traveler
Zanshin  Offline
Traveler
Joined: Mar 2008
Posts: 2,111
St. Lucia
xrayman - I'm less worried about getting the approval than I am about being able to submit the last document in order to get the approval smile I sent a message to the telephone number (hopefully that works without having to sign up for WhatsApp) and will wait an hour before sending another e-mail to my last point of contact, Henrietta, as supplied above. I don't want to send too many mails at once. But it would be nice to actually get a response of any kind as I feel like I'm sending stuff into a black hole!

Re: Adding Covid tests to portal [Re: Will_L] #257944
06/11/2021 01:50 PM
06/11/2021 01:50 PM
Joined: Mar 2008
Posts: 2,111
St. Lucia
Zanshin Offline
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Zanshin  Offline
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Joined: Mar 2008
Posts: 2,111
St. Lucia
After not getting any responses to any other methods (including signing up for WhatsApp and sending a message there), I wrote a short e-mail to Henrietta Alexander and within a minute received a response and a link with which to submit my negative test result. Thanks to her and everyone here. Now it just needs to get approved, but that should not be an issue.

I really wonder what happens to poor folk who only use the official e-mail on the site for their questions. They probably end up missing flights.

Re: Adding Covid tests to portal [Re: Zanshin] #257945
06/11/2021 01:51 PM
06/11/2021 01:51 PM
Joined: Jan 2017
Posts: 588
Panama City Beach, Florida
xrayman67 Offline
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xrayman67  Offline
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Joined: Jan 2017
Posts: 588
Panama City Beach, Florida
Originally Posted by Zanshin
xrayman - I'm less worried about getting the approval than I am about being able to submit the last document in order to get the approval smile I sent a message to the telephone number (hopefully that works without having to sign up for WhatsApp) and will wait an hour before sending another e-mail to my last point of contact, Henrietta, as supplied above. I don't want to send too many mails at once. But it would be nice to actually get a response of any kind as I feel like I'm sending stuff into a black hole!

I'll help you if you need me to PM Henrietta on Facebook. Just let me know.

Re: Adding Covid tests to portal [Re: Will_L] #257949
06/11/2021 02:01 PM
06/11/2021 02:01 PM
Joined: Mar 2008
Posts: 2,111
St. Lucia
Zanshin Offline
Traveler
Zanshin  Offline
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Joined: Mar 2008
Posts: 2,111
St. Lucia
And my approval came less than 5 minutes after I uploaded the test results smile

Now I still have a 4-hour roundtrip train trip tomorrow to take another rt-PCR test (the closest location that guarantees fast results - for €119), this test is for the transit stops in the Netherlands and Sint Maarten. But at least 50% of the trip prerequisites are done and dusted.

Re: Adding Covid tests to portal [Re: Zanshin] #257957
06/11/2021 02:56 PM
06/11/2021 02:56 PM
Joined: Dec 2018
Posts: 1,042
Washington DC
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bailau Offline
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Washington DC
Originally Posted by Zanshin
After not getting any responses to any other methods (including signing up for WhatsApp and sending a message there), I wrote a short e-mail to Henrietta Alexander and within a minute received a response and a link with which to submit my negative test result. Thanks to her and everyone here. Now it just needs to get approved, but that should not be an issue.

I really wonder what happens to poor folk who only use the official e-mail on the site for their questions. They probably end up missing flights.


Agree and glad it worked out my friend...as with many things BVI it really shouldn't have to be this hard...and full credit to you for figuring out Whats App because I couldnt...LOL

Re: Adding Covid tests to portal [Re: Will_L] #257958
06/11/2021 02:56 PM
06/11/2021 02:56 PM
Joined: Oct 2000
Posts: 785
Houston, Texas
louismcc Offline
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louismcc  Offline
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Joined: Oct 2000
Posts: 785
Houston, Texas
Glad to see you got the approval so quickly. Your situation is so much more complicated than ours. Right now about all we have to decide is whether to get the quick test or get an antibody test to simplify travel to/from the USVI.


Louis from Houston
Re: Adding Covid tests to portal [Re: louismcc] #257959
06/11/2021 02:59 PM
06/11/2021 02:59 PM
Joined: Jan 2017
Posts: 588
Panama City Beach, Florida
xrayman67 Offline
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xrayman67  Offline
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Posts: 588
Panama City Beach, Florida
Originally Posted by louismcc
Glad to see you got the approval so quickly. Your situation is so much more complicated than ours. Right now about all we have to decide is whether to get the quick test or get an antibody test to simplify travel to/from the USVI.

Get the antibody test.

Re: Adding Covid tests to portal [Re: Will_L] #257961
06/11/2021 03:05 PM
06/11/2021 03:05 PM
Joined: Oct 2000
Posts: 785
Houston, Texas
louismcc Offline
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louismcc  Offline
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Posts: 785
Houston, Texas
That's most likely what we'll do but I need to hunt down a testing location semi-close to us. Only a few options compared to lots of places for the PCR.


Louis from Houston

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