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Re: Jet Blue Question/Concern [Re: SXMScubaman] #261516
07/27/2021 02:33 PM
07/27/2021 02:33 PM
Joined: Aug 2000
Posts: 76,780
Central Florida!
Carol_Hill Offline
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Scubaman--NO, I was not. I went to Jet Blue dot com.


Carol Hill
SXM Sponsors
Re: Jet Blue Question/Concern [Re: pat] #261517
07/27/2021 02:45 PM
07/27/2021 02:45 PM
Joined: Feb 2001
Posts: 493
Beacon, NY
SANFILIP Offline
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For those of us who called JB and actually spoke to an agent, it seems that we are getting the same response, that the flights are active and confirmed. I would be more inclined to be skeptical if someone had gotten a different answer. Just my take, we shall see, Mike.


[Linked Image]
Re: Jet Blue Question/Concern [Re: Carol_Hill] #261519
07/27/2021 02:53 PM
07/27/2021 02:53 PM
Joined: Mar 2009
Posts: 14,991
Auburn, WA
SXMScubaman Offline
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Was just wondering as that happened to us when we booked what we thought was Shuttle Express's web site and was directed to something else.

Re: Jet Blue Question/Concern [Re: pat] #261522
07/27/2021 03:40 PM
07/27/2021 03:40 PM
Joined: Jul 2004
Posts: 300
Western MA, USA
Quidam Offline
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Western MA, USA
The JB web site has been wonky for several weeks. If I try to book BDL-SXM from the "Flights" area, it says "Sorry, we don't fly there". If I go to "Vacations" or "Destinations" and choose SXM, I am able to see flights BDL-FLL-SXM. I booked them for October on one of the times I was able to see the flights. The app will not show BDL-SXM, but will show SXM-BDL.


Anguilla July 2021
Re: Jet Blue Question/Concern [Re: SANFILIP] #261525
07/27/2021 05:11 PM
07/27/2021 05:11 PM
Joined: Mar 2001
Posts: 16,380
Ohio
ruralcarrier Offline
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Originally Posted by SANFILIP
For those of us who called JB and actually spoke to an agent, it seems that we are getting the same response, that the flights are active and confirmed. I would be more inclined to be skeptical if someone had gotten a different answer. Just my take, we shall see, Mike.

For what it is worth, in March 2020 I was told repeatedly by Delta agents my flight from SXM would go as scheduled. My wife was also told the exact same thing by ticket agents at my return airport. Gues what the flight was cancelled and I was left scrambling to get home. Just because ALL agents say the same thing, and they are likely reading a script, does not mean they are giving accurate information. I would be VERY skeptical in this case.


J.D.
Re: Jet Blue Question/Concern [Re: pat] #261536
07/28/2021 07:19 AM
07/28/2021 07:19 AM
Joined: Jul 2009
Posts: 95
laughingirish Offline
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Just checked for flights for November 2021 at Jetblue website. It clearly shows no flights to SXM for that whole month compared to previous months. Altough you can book a direct flight on a Monday for 89.00 on the current sale that I beliveve ends today.

Why so much drama try another airline as it appears you dislike everything JetBlue offers.

Re: Jet Blue Question/Concern [Re: laughingirish] #261537
07/28/2021 07:53 AM
07/28/2021 07:53 AM
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Posts: 16,380
Ohio
ruralcarrier Offline
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Originally Posted by laughingirish
Just checked for flights for November 2021 at Jetblue website. It clearly shows no flights to SXM for that whole month compared to previous months. Altough you can book a direct flight on a Monday for 89.00 on the current sale that I beliveve ends today.

Why so much drama try another airline as it appears you dislike everything JetBlue offers.

Give it a rest.


J.D.
Re: Jet Blue Question/Concern [Re: pat] #261705
08/01/2021 06:28 AM
08/01/2021 06:28 AM
Joined: Feb 2001
Posts: 493
Beacon, NY
SANFILIP Offline
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Beacon, NY
Was just checking our flights and what do I see, a schedule change on my outgoing Friday,11/12 to Thursday,11/11. They have not changed our return flight yet(Friday,11/26), but i am now sure that they will. No email from JB either, mike.


[Linked Image]
Re: Jet Blue Question/Concern [Re: pat] #261707
08/01/2021 07:56 AM
08/01/2021 07:56 AM
Joined: Dec 2004
Posts: 4,545
Massachusetts
boucharda Offline
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Things that make you go "Hmmmm":

I recently posted a page capture showing that JB did not have any EWR-SXM flights on Tues/Wed/Fri for 6 weeks starting in November....well there are now flights on Tuesdays starting the 11/16. Strange that they would add Tuesday instead of keeping the "full" Friday flights that they have to move everyone off of

..on a different note....I just got an email from JB about a seat change for my LAS flight in September...and the change shows the exact same seats as booked....so they send a notification for that but not for a flight change to a completely different date. Makes sense....to JB ....(and I like JB)

Maybe the date change email will come when they complete the other Friday change. That would actually make some sense

Last edited by boucharda; 08/01/2021 07:57 AM.
Re: Jet Blue Question/Concern [Re: pat] #261708
08/01/2021 08:24 AM
08/01/2021 08:24 AM
Joined: Apr 2001
Posts: 13,683
Brookfield, CT.
pat Offline OP
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pat  Offline OP
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For the record, I went with my gut instinct and after a very long wait on hold, I ultimately was able to get through to JB. The CSR that I worked with was very understanding and in being proactive, she resolved all our concerns. She finally put us in almost the same seats on the same days as our original booking but moved us to JFK departures and arrivals. Sometimes, like it or not, a girl’s gotta’ do what a girl’s gotta’ do. So once again, JFK it is.


Respectfully,

pat



"Always keep your words soft and sweet, just in case you have to eat
them."
Re: Jet Blue Question/Concern [Re: pat] #261710
08/01/2021 09:40 AM
08/01/2021 09:40 AM
Joined: Dec 2004
Posts: 4,545
Massachusetts
boucharda Offline
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boucharda  Offline
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Definitely a good move

Re: Jet Blue Question/Concern [Re: pat] #261715
08/01/2021 01:01 PM
08/01/2021 01:01 PM
Joined: Aug 2000
Posts: 76,780
Central Florida!
Carol_Hill Offline
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Carol_Hill  Offline
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Pat--glad you got it worked out..


Carol Hill
Re: Jet Blue Question/Concern [Re: pat] #261717
08/01/2021 06:00 PM
08/01/2021 06:00 PM
Joined: Feb 2001
Posts: 493
Beacon, NY
SANFILIP Offline
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Beacon, NY
Some good news! I called JB again today (only had to wait 2 1/2 hours), explained my situation with agent and told her I wanted to change my flights to JFK, as they do fly on Friday’s and keep the same dates, she was able to make the changes( no extra charges). She was very pleasant, understanding and accommodating. So we are good to go, mike.


[Linked Image]
Re: Jet Blue Question/Concern [Re: pat] #261718
08/01/2021 07:06 PM
08/01/2021 07:06 PM
Joined: Mar 2006
Posts: 397
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bizzottom Offline
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good to hear Mike

Last edited by bizzottom; 08/01/2021 07:07 PM.
Re: Jet Blue Question/Concern [Re: pat] #261794
08/03/2021 11:54 AM
08/03/2021 11:54 AM
Joined: Aug 2000
Posts: 1,204
North NJ, 1720 miles from Para...
Kathleen Offline
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North NJ, 1720 miles from Para...
Well, as I suspected would happen, JB indeed canceled our outgoing flight from EWR on Wednesday. After a 3+ (!!!!) hour wait on hold, I was able to reschedule it to leave from JFK. On the plus side, we get in 2 hours earlier. But have a VERY early wake-up and extra $100 car ride out to JFK. Oh well!


That's why I wander and follow La Vie Dansante, that's all I want, La Vie Dansante (JB)
Re: Jet Blue Question/Concern [Re: Kathleen] #261795
08/03/2021 12:06 PM
08/03/2021 12:06 PM
Joined: Aug 2000
Posts: 76,780
Central Florida!
Carol_Hill Offline
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Carol_Hill  Offline
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Central Florida!
Kathleen and sanfilip--Glad you were able to get it resolved. Three hours on hold is just ridiculous though. No idea what's going on with Jet Blue, but that is crazy..


Carol Hill
Re: Jet Blue Question/Concern [Re: pat] #261796
08/03/2021 01:04 PM
08/03/2021 01:04 PM
Joined: Apr 2001
Posts: 13,683
Brookfield, CT.
pat Offline OP
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Not wanting to cause any additional upset here, but I do hope anyone holding November/December JET BLUE. reservations will take the time to check what you’ve got.

I was able to get through last Thursday after an extremely long wait, almost four hours, and we made the necessary change to JB out of JFK due to our EWR flights being cancelled.

Done, right? Not quite!!

Monday I got the dreaded email advising of more changes to our JB reservation. But this time it was only the time of departures to about three hours earlier in each direction. Not liking those times but at least we get there the correct day…..

I know almost all the airlines are experiencing major scheduling/cancellations right now, be it Covid related or not, but geez, Louise - there’s got to be a better way!!


Respectfully,

pat



"Always keep your words soft and sweet, just in case you have to eat
them."
Re: Jet Blue Question/Concern [Re: pat] #261800
08/03/2021 01:40 PM
08/03/2021 01:40 PM
Joined: Dec 2004
Posts: 4,545
Massachusetts
boucharda Offline
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boucharda  Offline
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Massachusetts
Sooooo...on 7/26 I reported that JB was not flying EWR-SXM on Tuesday, Wednesday and Friday

Then on 8/1 I noticed the Tuesday flights added back...

Today I noticed that they Removed the Sunday AND Monday flights and are only flying this route on Tuesday, Thursday and Saturday November through 12/20

How can ANYONE book a flight to SXM from EWR with any confidence




Attached Files Capture2.JPG
Last edited by boucharda; 08/03/2021 01:40 PM.
Re: Jet Blue Question/Concern [Re: pat] #261801
08/03/2021 01:44 PM
08/03/2021 01:44 PM
Joined: Aug 2000
Posts: 76,780
Central Florida!
Carol_Hill Offline
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Carol_Hill  Offline
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Pat--wow... Good luck.


Carol Hill
Re: Jet Blue Question/Concern [Re: pat] #261802
08/03/2021 01:50 PM
08/03/2021 01:50 PM
Joined: Apr 2001
Posts: 13,683
Brookfield, CT.
pat Offline OP
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pat  Offline OP
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Brookfield, CT.
Boucharda,

They can’t,

And Carol,

My issues have all been resolved. For now, anyway but I just hope others are being proactive and not waiting for the last minute to check their reservations.

The JB issues are being seriously exacerbated by the inability to get through on the phone. They really need to institute a ‘Call Back’ program like AA has.

Last edited by pat; 08/03/2021 01:51 PM.

Respectfully,

pat



"Always keep your words soft and sweet, just in case you have to eat
them."
Re: Jet Blue Question/Concern [Re: pat] #261803
08/03/2021 01:52 PM
08/03/2021 01:52 PM
Joined: Dec 2004
Posts: 4,545
Massachusetts
boucharda Offline
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boucharda  Offline
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Posts: 4,545
Massachusetts
It would bother me EXTREMELY if I called and waited....and waited,,,,and was told that the flight doesn't show up because it is full.....THAT is really lame. Especially if you accepted it and moved on "knowing" that everything was fine

Re: Jet Blue Question/Concern [Re: pat] #261811
08/03/2021 03:45 PM
08/03/2021 03:45 PM
Joined: Nov 2009
Posts: 3,166
Maryland/DC Metro
BeachKitten Offline
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BeachKitten  Offline
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Joined: Nov 2009
Posts: 3,166
Maryland/DC Metro
Ruh roh ... booked on JB on a Tuesday in Oct/Nov .... titanic


"It is good to do nothing all day, and then to rest" wink
Re: Jet Blue Question/Concern [Re: pat] #261813
08/03/2021 03:58 PM
08/03/2021 03:58 PM
Joined: May 2021
Posts: 32
E
erb923 Offline
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Had a family member flying back Tuesday in Dec on JB to EWR, advised them to take the Monday non-stop.

Re: Jet Blue Question/Concern [Re: pat] #261815
08/03/2021 05:03 PM
08/03/2021 05:03 PM
Joined: Sep 2003
Posts: 18,136
St Maarten
BillandElaine Offline
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BillandElaine  Offline
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Posts: 18,136
St Maarten
We've been flying the JB to JFK for some time now, and never an issue. Last trip in June we got a schedule change of 5 minutes. Just booked for October with no issues.


Elaine
*********************************
God Bless the broken road....
Re: Jet Blue Question/Concern [Re: pat] #261822
08/03/2021 06:13 PM
08/03/2021 06:13 PM
Joined: Apr 2001
Posts: 13,683
Brookfield, CT.
pat Offline OP
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pat  Offline OP
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Posts: 13,683
Brookfield, CT.
And I hope your good luck remains that way, Elaine. We’ve gotten those minimal minute changes, too. Don’t mind them at all.

After all the nonsense last week re Newark and having to change to JFK to get out on the day we originally booked, I truly thought our issues were over. And now we have a notice that we’re currently booked to depart at 7:30 AM. This means we have to be at the airport at 5:30 AM for the international flight. Which means leaving CT at 4:00 AM. Which means we probably won’t even bother going to bed.

Oh,Mt he prices we pay for our SXM time but in the end it’s so very worth it……🙂🙂


Respectfully,

pat



"Always keep your words soft and sweet, just in case you have to eat
them."
Re: Jet Blue Question/Concern [Re: pat] #261823
08/03/2021 06:31 PM
08/03/2021 06:31 PM
Joined: Aug 2000
Posts: 76,780
Central Florida!
Carol_Hill Offline
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Carol_Hill  Offline
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Posts: 76,780
Central Florida!
Pat--I feel your pain, regarding getting up at oh-dark-thirty. Since AA went to the 10:30 AM flight from Miami, we have to leave here around 4 AM to get there around 7:30, to park the car, etc., and get there in time. Ain't travel wonderful??????? crazy


Carol Hill
Re: Jet Blue Question/Concern [Re: pat] #261833
08/03/2021 08:51 PM
08/03/2021 08:51 PM
Joined: Sep 2000
Posts: 4,353
Newtown, CT
kim Offline
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kim  Offline
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Newtown, CT
Go the night before and stay at the TWA then just walk into the terminal. Super easy and extra sleep!!

Re: Jet Blue Question/Concern [Re: BeachKitten] #261841
08/04/2021 03:44 AM
08/04/2021 03:44 AM
Joined: Mar 2006
Posts: 397
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bizzottom Offline
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just notified of a schedule change from JB...end up with almost a 6 hour layover in JFK.......just wonderful.....happens to be Tuesday

Re: Jet Blue Question/Concern [Re: erb923] #261842
08/04/2021 05:26 AM
08/04/2021 05:26 AM
Joined: Dec 2004
Posts: 4,545
Massachusetts
boucharda Offline
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boucharda  Offline
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Massachusetts
Ok....changed again. Something smells here....these are screenshots of flight days that JB is flying EWR-SXM.in November...these were captured less than 24 hours apart. Makes no sense what's going on with their schedule

Attached Files Capture2.JPGCapture3.JPG
Re: Jet Blue Question/Concern [Re: kim] #261846
08/04/2021 08:18 AM
08/04/2021 08:18 AM
Joined: Apr 2008
Posts: 2,602
Connecticut
The_Lurker Offline
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The_Lurker  Offline
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Posts: 2,602
Connecticut
We have been leaving in the wee hours of the morning, for years, but I appreciate that there is less
I95 TRAFFIC and we get to SXM before the rush.

Boucharda, I never saw the EWE flights returned to Tuesday, but as long as it stays
on the schedule from JFK, we're happy.

I think since this post was put on, I have spent around 15 or more hours on the phone!
When I actually had a "real agent" answer, and not someone paid to answer the phone and say, the planes in "November" are full and not to worry, it became a little easier.
I think they were as confused as we were. frown
Hopefully this is the end of this topic......

Re: Jet Blue Question/Concern [Re: pat] #261916
08/05/2021 11:13 AM
08/05/2021 11:13 AM
Joined: Aug 2000
Posts: 1,204
North NJ, 1720 miles from Para...
Kathleen Offline
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Kathleen  Offline
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Joined: Aug 2000
Posts: 1,204
North NJ, 1720 miles from Para...
JB usually doesn't disappoint me, but they are testing my patience and loyalty. We've always flown in and out of JFK, but I was excited to learn that they started flights from/to EWR, so I booked those since it's much closer to home and saves us big $ on the car service. Seems like they are still tweaking those flights. I hope that our flight back into EWR holds but I'm going to keep checking. As for those hold times, I had to use 3 different phones since the battery on the phones kept going low!


That's why I wander and follow La Vie Dansante, that's all I want, La Vie Dansante (JB)
Re: Jet Blue Question/Concern [Re: Kathleen] #261918
08/05/2021 12:06 PM
08/05/2021 12:06 PM
Joined: Mar 2009
Posts: 14,991
Auburn, WA
SXMScubaman Offline
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SXMScubaman  Offline
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Joined: Mar 2009
Posts: 14,991
Auburn, WA
" As for those hold times, I had to use 3 different phones since the battery on the phones kept going low!"
Keep it plugged in to power.

Re: Jet Blue Question/Concern [Re: SXMScubaman] #261920
08/05/2021 01:59 PM
08/05/2021 01:59 PM
Joined: Mar 2001
Posts: 16,380
Ohio
ruralcarrier Offline
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ruralcarrier  Offline
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Posts: 16,380
Ohio
Originally Posted by SXMScubaman
" As for those hold times, I had to use 3 different phones since the battery on the phones kept going low!"
Keep it plugged in to power.

Thanks for the tip!


J.D.
Re: Jet Blue Question/Concern [Re: SXMScubaman] #261929
08/05/2021 05:09 PM
08/05/2021 05:09 PM
Joined: Aug 2000
Posts: 1,204
North NJ, 1720 miles from Para...
Kathleen Offline
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Kathleen  Offline
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Joined: Aug 2000
Posts: 1,204
North NJ, 1720 miles from Para...
They're all cordless - but thanks for the tip


That's why I wander and follow La Vie Dansante, that's all I want, La Vie Dansante (JB)
Re: Jet Blue Question/Concern [Re: Kathleen] #261934
08/05/2021 06:51 PM
08/05/2021 06:51 PM
Joined: Mar 2009
Posts: 14,991
Auburn, WA
SXMScubaman Offline
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SXMScubaman  Offline
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Joined: Mar 2009
Posts: 14,991
Auburn, WA
Originally Posted by Kathleen
They're all cordless - but thanks for the tip

If you have cell phone with unlimited minutes use that plugged into charger.

Re: Jet Blue Question/Concern [Re: SXMScubaman] #261937
08/05/2021 07:41 PM
08/05/2021 07:41 PM
Joined: Mar 2001
Posts: 16,380
Ohio
ruralcarrier Offline
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ruralcarrier  Offline
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Joined: Mar 2001
Posts: 16,380
Ohio
Originally Posted by SXMScubaman
Originally Posted by Kathleen
They're all cordless - but thanks for the tip

If you have cell phone with unlimited minutes use that plugged into charger.

Yet another great tip!


J.D.
Re: Jet Blue Question/Concern [Re: ruralcarrier] #261939
08/05/2021 07:58 PM
08/05/2021 07:58 PM
Joined: Mar 2009
Posts: 14,991
Auburn, WA
SXMScubaman Offline
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SXMScubaman  Offline
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Joined: Mar 2009
Posts: 14,991
Auburn, WA
Originally Posted by ruralcarrier
Originally Posted by SXMScubaman
Originally Posted by Kathleen
They're all cordless - but thanks for the tip

If you have cell phone with unlimited minutes use that plugged into charger.

Yet another great tip!

I'm just full of them. Hahaha.

Re: Jet Blue Question/Concern [Re: SXMScubaman] #261942
08/06/2021 04:17 AM
08/06/2021 04:17 AM
Joined: Mar 2006
Posts: 397
B
bizzottom Offline
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bizzottom  Offline
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B
Joined: Mar 2006
Posts: 397
hahahahaha

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