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Telephoning Jet Blue
#278297
03/21/2022 09:49 AM
03/21/2022 09:49 AM
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Joined: Aug 2000
Posts: 82,724 Central Florida!
Carol_Hill
OP
Traveler
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OP
Traveler
Joined: Aug 2000
Posts: 82,724
Central Florida!
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Just tried to call them. They said a wait time of 2 hours. Didn't give me the option for a call back. They don't have that option?
Carol Hill
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Re: Telephoning Jet Blue
[Re: Carol_Hill]
#278298
03/21/2022 09:57 AM
03/21/2022 09:57 AM
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Joined: Mar 2001
Posts: 17,526 Ohio
ruralcarrier
Traveler
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Traveler
Joined: Mar 2001
Posts: 17,526
Ohio
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Just tried to call them. They said a wait time of 2 hours. Didn't give me the option for a call back. They don't have that option? It appears they do not offer it. I really have no idea as I have never flown them but not all airlines offer that option. Good luck. Delta did not offer the call back option when I tried last week. 2-4 hour holds time, I tried their texting option, which was useless but I did get through quickly at 6:00am to a live person. AA did also offer the call back option.
J.D.
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Re: Telephoning Jet Blue
[Re: Carol_Hill]
#278301
03/21/2022 10:16 AM
03/21/2022 10:16 AM
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Joined: Apr 2001
Posts: 14,646 Brookfield, CT.
pat
Traveler
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Traveler
Joined: Apr 2001
Posts: 14,646
Brookfield, CT.
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Carol,
The call back choice from JB is often a ‘now you see it - now you don’t’ option. I’ve gotten it a few times but other times not and I have no clue why it’s not always offered.
The other thing I’ve done is called on a portable phone and just held on until they finally picked up but this also took almost two hours and two dead battery phones before they finally answered my call. Thank goodness we have three portables.
Just a few of the reasons I’m not a huge JB fan…….
Last edited by pat; 03/21/2022 10:26 AM.
Respectfully,
pat
"Always keep your words soft and sweet, just in case you have to eat them."
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Re: Telephoning Jet Blue
[Re: Carol_Hill]
#278314
03/21/2022 11:44 AM
03/21/2022 11:44 AM
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Joined: Apr 2001
Posts: 14,646 Brookfield, CT.
pat
Traveler
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Traveler
Joined: Apr 2001
Posts: 14,646
Brookfield, CT.
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Don't bet on it……..
There has been very limited mention of some sort of alliance between these two carriers almost since JB first arrived on the scene but from what we’ve experienced, both carriers have only declined. Our trip last November was r/t First Class on AA - not Caribbean Business Class but true AA First Class. The planes were old and not in good shape and the amenities were seriously lacking. Our dried out Turkey and Swiss crescent sandwich was hardly what I would classify as a ‘meal’ and on top of which the flights were crazy. That said, we flew JB r/t to Fort Myers a week or so ago, and other than them being uncertain of the correct departure gate we had very good trips each direction but that is the very first time we’ve ever had a near-flawless JB trip. If our wheelchair porter at RSW hadn’t been on the ball and noted the change in our departure gate from where he had parked us earlier I might be singing a different tune. JB did ultimately send a change of gate notification but sadly, we received it AFTER we finally boarded.
Respectfully,
pat
"Always keep your words soft and sweet, just in case you have to eat them."
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Re: Telephoning Jet Blue
[Re: Carol_Hill]
#278316
03/21/2022 11:57 AM
03/21/2022 11:57 AM
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Joined: Apr 2001
Posts: 14,646 Brookfield, CT.
pat
Traveler
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Traveler
Joined: Apr 2001
Posts: 14,646
Brookfield, CT.
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Oh, great!!
Given the state of our government that’ll be a real big help - she says with tongue firmly planted in her cheek!
Respectfully,
pat
"Always keep your words soft and sweet, just in case you have to eat them."
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Re: Telephoning Jet Blue
[Re: pat]
#278317
03/21/2022 12:06 PM
03/21/2022 12:06 PM
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Joined: Aug 2000
Posts: 82,724 Central Florida!
Carol_Hill
OP
Traveler
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OP
Traveler
Joined: Aug 2000
Posts: 82,724
Central Florida!
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OK, I'm on hold now, allegedly hold time of 70 minutes. I figure it's a waste of time, but I will have tried. Their current schedule of 2 or 3 days a week from FLL is of zero use to me, but seeing if they will switch me to AA, which I have zero level of confidence in.
Carol Hill
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Re: Telephoning Jet Blue
[Re: Carol_Hill]
#278321
03/21/2022 12:11 PM
03/21/2022 12:11 PM
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Joined: Apr 2001
Posts: 14,646 Brookfield, CT.
pat
Traveler
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Traveler
Joined: Apr 2001
Posts: 14,646
Brookfield, CT.
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Good luck, Carol. I hope it works out for you.
The one and only really good thing I’ve discovered about JB is if you are lucky enough to finally get to speak with an agent, they will go way out of their way Ri be accommodating within the scope of what they’re allowed to do. 😊😊
Respectfully,
pat
"Always keep your words soft and sweet, just in case you have to eat them."
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Re: Telephoning Jet Blue
[Re: LAB57]
#278323
03/21/2022 12:12 PM
03/21/2022 12:12 PM
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Joined: Aug 2000
Posts: 82,724 Central Florida!
Carol_Hill
OP
Traveler
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OP
Traveler
Joined: Aug 2000
Posts: 82,724
Central Florida!
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LAB--glad your situation got worked out. We just booked FLL to SXM, as we live in Florida. I didn't get any choice to wait or I will be called back. Just went straight to hold.
Carol Hill
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