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Just sent a letter of complements to AA
#285012
06/22/2022 02:06 PM
06/22/2022 02:06 PM
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Joined: Aug 2000
Posts: 82,976 Central Florida!
Carol_Hill
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I have made no secret of the fact that wheelchair service in Miami, arriving from SXM, has been the absolute PITS in the past. As I noted yesterday, this time, it was EXCELLENT. There was actually a wheelchair porter there on the jetway when we arrived. She took us all the way through immigration, baggage claim and delivered us outside by the departures area, to meet our Park & Fly guy. We basically almost never stopped moving until we exited the terminal, except for being the third person in the special wheelchair line. I did not pay attention to the lady's name, but she was wonderful, very considerate and caring. I just sent AA a note regarding the same, and hoping they will be able to track her down from my information and commend her for her good work!
Carol Hill
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Re: Just sent a letter of complements to AA
[Re: bluejacket]
#285014
06/22/2022 02:25 PM
06/22/2022 02:25 PM
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Joined: Aug 2000
Posts: 82,976 Central Florida!
Carol_Hill
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Oh I am the first to whine if the service is bad, and have done so incessantly about the wheelchair service in Miami in the past. So I wanted to make sure I commend the good service we received this time.
I did mention to them also that we received excellent service in St. Maarten--as we have done every single time there.
Carol Hill
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Re: Just sent a letter of complements to AA
[Re: SXMScubaman]
#285020
06/22/2022 02:54 PM
06/22/2022 02:54 PM
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Joined: Aug 2000
Posts: 82,976 Central Florida!
Carol_Hill
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Glad to hear that, as I know you were disappointed to lose your FC seats.
Carol Hill
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Re: Just sent a letter of complements to AA
[Re: Carol_Hill]
#285021
06/22/2022 03:15 PM
06/22/2022 03:15 PM
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Joined: Mar 2001
Posts: 17,559 Ohio
ruralcarrier
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Always good to recognize good to excellent service. Sadly, it is not the norm anymore.
I will say, AA surprised me with the compensation for the debacle I had getting to SXM in March. Glad I used the miles right away.
J.D.
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Re: Just sent a letter of complements to AA
[Re: ruralcarrier]
#285023
06/22/2022 03:31 PM
06/22/2022 03:31 PM
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Joined: Aug 2000
Posts: 82,976 Central Florida!
Carol_Hill
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Agreed, we need to complement as loudly as we complain. I often forget that.
Glad that you were able to use those miles.
Carol Hill
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Re: Just sent a letter of complements to AA
[Re: Carol_Hill]
#285024
06/22/2022 05:55 PM
06/22/2022 05:55 PM
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Joined: Mar 2001
Posts: 1,296 Colorado and Sailing the World
Maria_and_Steve
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We had a similar positive experience with AA, less than one month ago.
Due to an accident in Grenada, Caribbean, my wife and I flew from Grenada to Miami to Denver and requested a wheelchair after each flight.
AA in Grenada called us to board the plane before anyone else, based on me needing a wheelchair in Miami.
In Miami, the wheelchair was waiting as we walked off the plane. The lady propelling the chair pushed me nearly a mile, up and down ramps, to Customs/Immigration (Global Entry), helped the scanner read my face, pushed me to baggage claim, grabbed a porter to get our bags off the carousel, put our bags on the connecting flight and then off we went to clear security in Miami again.
The lady took a back way to security, avoiding the massive lines, where the security officer gave us two passes (to avoid taking anything out of our bags or taking shoes off, etc.).
The nice lady quikly whisked us out of security and deposited us at the AA gate for Denver.
Her name is Margarita and she was from Cuba. She definitely deserved the tip I gave her!
It was an unbelievable, fantastic experience with Margarita, AA, Customs/Immigration and Homeland Security in Miami.
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Re: Just sent a letter of complements to AA
[Re: Maria_and_Steve]
#285025
06/22/2022 06:53 PM
06/22/2022 06:53 PM
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Joined: Aug 2000
Posts: 82,976 Central Florida!
Carol_Hill
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Thanks for that note. I just wish I had been smart enough to get our lady's name. I hope that you also sent AA a note praising her help.
Carol Hill
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Re: Just sent a letter of complements to AA
[Re: DRich]
#285027
06/22/2022 07:19 PM
06/22/2022 07:19 PM
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Joined: Nov 2006
Posts: 1,893
Bahston
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Do the wheelchair people actually work for the airlines? I always assumed they were a third party company contracted by the airline. Airlines contract out everything that they can, including wheelchair service. Still, a compliment regarding a wheelchair vendor’s service may have value, if only as a (small) point in their favor at contract renewal time.
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Re: Just sent a letter of complements to AA
[Re: DRich]
#285028
06/22/2022 07:28 PM
06/22/2022 07:28 PM
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Joined: Aug 2000
Posts: 82,976 Central Florida!
Carol_Hill
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I actually don't know for sure, but regardless, ultimately, they are responsible.
Carol Hill
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Re: Just sent a letter of complements to AA
[Re: Maria_and_Steve]
#285029
06/22/2022 07:50 PM
06/22/2022 07:50 PM
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Joined: May 2002
Posts: 5,334
Kennys
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Very good for you Folks and also good to hear this too. NB : For Carol's expericence .
Last edited by Kennys; 06/22/2022 07:52 PM.
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Re: Just sent a letter of complements to AA
[Re: panman]
#285040
06/23/2022 09:02 AM
06/23/2022 09:02 AM
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Joined: Aug 2000
Posts: 82,976 Central Florida!
Carol_Hill
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Yes, certainly we did tip her, as we tip all the wheelchair helpers. I would hope that others do the same.
Carol Hill
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Re: Just sent a letter of complements to AA
[Re: DICKG]
#285043
06/23/2022 09:36 AM
06/23/2022 09:36 AM
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Joined: Aug 2000
Posts: 82,976 Central Florida!
Carol_Hill
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Yes, it is a LONG way to passport control. And the moving walkways AND the escalators were not working.
Carol Hill
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Re: Just sent a letter of complements to AA
[Re: SXMScubaman]
#285047
06/23/2022 10:57 AM
06/23/2022 10:57 AM
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Joined: Aug 2000
Posts: 82,976 Central Florida!
Carol_Hill
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That is ridiculous, that they have not been operating for basically a whole month. The elevators WERE operational, thank goodness. I have no idea what happens if the elevators aren't working, with wheelchairs.
Carol Hill
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Re: Just sent a letter of complements to AA
[Re: Carol_Hill]
#285059
06/23/2022 12:00 PM
06/23/2022 12:00 PM
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Joined: Apr 2001
Posts: 14,654 Brookfield, CT.
pat
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In defense of IslandBoi’s comment, I have seen this exact situation on several occasions, both before and since my personal need for the service arose.
In one case in particular, the lines at JFK were horrendous and a young woman said, loud enough for us to hear her, “Watch this,” at which point she snagged an empty wheelchair in the immigration hall and managed to go to the head of the line.
There will always be those who do try to scam the system but I’m personally inclined to believe the innate goodness in most people will preclude them from doing this and possibly denying or at least delaying the service for one who really needs it.
All that said, I’m really glad AA at MIA has improved the situation there since our last trip through that airport was a minor nightmare, and major Kudos to Carol for complementing the wc attendant to the airline.
Respectfully,
pat
"Always keep your words soft and sweet, just in case you have to eat them."
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Re: Just sent a letter of complements to AA
[Re: pat]
#285060
06/23/2022 12:04 PM
06/23/2022 12:04 PM
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Joined: Aug 2000
Posts: 82,976 Central Florida!
Carol_Hill
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Pat--OK, I personally haven't seen that, but I know it exists. People always try to scam the system.
Carol Hill
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Re: Just sent a letter of complements to AA
[Re: IslandBoi]
#285079
06/23/2022 03:30 PM
06/23/2022 03:30 PM
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Joined: Mar 2001
Posts: 17,559 Ohio
ruralcarrier
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term used by flight attendants describing scenario where people claim they need a wheelchair, but as soon as they bypass the long security line and/or get pre-boarded on the plane, are suddenly miraculously healed of mobility impairments And sadly, I have witnessed this, including by an island business owner among others.
J.D.
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Re: Just sent a letter of complements to AA
[Re: ruralcarrier]
#285083
06/23/2022 03:39 PM
06/23/2022 03:39 PM
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Joined: Mar 2009
Posts: 18,880 Auburn, WA
SXMScubaman
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term used by flight attendants describing scenario where people claim they need a wheelchair, but as soon as they bypass the long security line and/or get pre-boarded on the plane, are suddenly miraculously healed of mobility impairments And sadly, I have witnessed this, including by an island business owner among others. Hard to believe. LOL
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