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Re: United Airlines - EWR to SXM cancelling flights
[Re: carlnsue]
#66599
08/31/2015 05:13 PM
08/31/2015 05:13 PM
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Joined: Sep 2010
Posts: 913 N CENT COMMONWEALTH OF MA
SXMSAMMY
Traveler
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Traveler
Joined: Sep 2010
Posts: 913
N CENT COMMONWEALTH OF MA
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FYI-There was a post about UA discontinuing their EWR-SXM flights back around February 10th or 11th, and they didn't notify any one back then either. It pays to go online once a week to check to see if your flights have changed.
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Re: United Airlines - EWR to SXM cancelling flights
[Re: carlnsue]
#66600
08/31/2015 05:59 PM
08/31/2015 05:59 PM
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Joined: Apr 2015
Posts: 39
gln60
Traveler
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Traveler
Joined: Apr 2015
Posts: 39
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Hi..The same thing happened to me around 4 months ago...United decided to cancel my nonstop direct flight from EWR-SXM this coming October...The price was only $423 non stop... to make a long story short United got us a flight to Miami from JFK..2 hour layover..and then non stop flight Miami to SXM with American Airlines...we still arrive at SXM at 2pm and the $423 r/t cost stayed the same..we will be flying back non stop to EWR with United...Needless to say I was not a happy camper...but the $423 round trip price stayed the same..
Last edited by gln60; 08/31/2015 06:02 PM.
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Re: United Airlines - EWR to SXM cancelling flights
[Re: gln60]
#66601
08/31/2015 06:07 PM
08/31/2015 06:07 PM
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Joined: Sep 2010
Posts: 913 N CENT COMMONWEALTH OF MA
SXMSAMMY
Traveler
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Traveler
Joined: Sep 2010
Posts: 913
N CENT COMMONWEALTH OF MA
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UA was willing to give me the same deal and wanted your name as a reference to copy that new fare itinerary, but without that I was outta luck. They wanted that info right then and there! But I got a pair of tixs out of Boston with JB for $12.60 instead.
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Re: United Airlines - EWR to SXM cancelling flights
[Re: gln60]
#66607
09/01/2015 09:28 AM
09/01/2015 09:28 AM
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Joined: Aug 2000
Posts: 82,863 Central Florida!
Carol_Hill
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Traveler
Joined: Aug 2000
Posts: 82,863
Central Florida!
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Well, you should understand that they only did that in order to save at least part of the booking and keep your money. If they cancel your flight all together, their only LEGAL obligation is to give you your money back. Period.
Carol Hill
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Re: United Airlines - EWR to SXM cancelling flights
[Re: Carol_Hill]
#66611
09/01/2015 04:59 PM
09/01/2015 04:59 PM
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Joined: Dec 2004
Posts: 5,088 Massachusetts
boucharda
Traveler
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Traveler
Joined: Dec 2004
Posts: 5,088
Massachusetts
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If they cancel your flight all together, their only LEGAL obligation is to give you your money back. Period. Ummm....not sure about that. I still think they have the responsibility to get you to your destination as planned...I don't think there is a definite "period" at the end of the statement It has worked for me with every cancellation, or actually flight change. If the airlines initiate a flight change then you have the right to request another alternative at no additional cost.
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Re: United Airlines - EWR to SXM cancelling flights
[Re: boucharda]
#66612
09/01/2015 05:32 PM
09/01/2015 05:32 PM
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Joined: Aug 2000
Posts: 82,863 Central Florida!
Carol_Hill
Traveler
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Traveler
Joined: Aug 2000
Posts: 82,863
Central Florida!
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Incorrect. If they cancel your flight before you leave home, say three months in advance, literally ALL they have to do is give you your money back. If they cancel your return flight after you have left home, yes, they have to get you back home. But if they cancel your flight, they will attempt to re-book you on something you can live with, but they have no obligation to get you there if they cancel the flight all together, some time in advance. They want to keep you as a customer, so they will try to do something for you, but they don't have to. Not at all.
Carol Hill
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Re: United Airlines - EWR to SXM cancelling flights
[Re: boucharda]
#66614
09/01/2015 06:00 PM
09/01/2015 06:00 PM
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Joined: Aug 2000
Posts: 82,863 Central Florida!
Carol_Hill
Traveler
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Traveler
Joined: Aug 2000
Posts: 82,863
Central Florida!
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They DON'T have to get you there on the date you want, especially if that requires them putting you on another airline.
Carol Hill
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Re: United Airlines - EWR to SXM cancelling flights
[Re: dane]
#66616
09/01/2015 08:17 PM
09/01/2015 08:17 PM
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Joined: Aug 2000
Posts: 82,863 Central Florida!
Carol_Hill
Traveler
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Traveler
Joined: Aug 2000
Posts: 82,863
Central Florida!
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And pursuant to page 35 of United's contract of carriage "Change in Schedule - When a Passenger’s Ticketed flight is affected because of a Change in Schedule, UA will, at its election, arrange one of the following: 1) Transport the Passenger on its own flights, subject to availability, to the Destination, next Stopover point, or transfer point shown on its portion of the Ticket, without Stopover in the same class of service, at no additional cost to the Passenger; 2) At UA’s discretion, reroute Passengers over the lines of one or more carriers in an equivalent class of service when a Change in Schedule results in the cancellation of all UA service between two cities; 3) Advise the Passenger that the value of his or her Ticket may be applied toward future travel on United within one year from the date of issue without a change or reissue fee; or 4) If the Passenger is not transported as provided in C) 1) or 2) above and does not choose to apply the value of his or her Ticket toward future travel as provided in C) 3) above, the Passenger will be eligible for a refund upon request." https://www.united.com/web/format/pdf/Contract_of_Carriage.pdf
Carol Hill
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Re: United Airlines - EWR to SXM cancelling flights
[Re: boucharda]
#66619
09/02/2015 08:06 AM
09/02/2015 08:06 AM
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Joined: Aug 2000
Posts: 82,863 Central Florida!
Carol_Hill
Traveler
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Traveler
Joined: Aug 2000
Posts: 82,863
Central Florida!
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Surprised he didn't know better, but that's not really his job, to re-book passengers.
Carol Hill
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