d_fish said:
What shocks me is that the perp could not answer the personal security key correctly - which was mothers maiden name and AMEX still sent out a replacement card. Who forgets their mothers maiden name - Red Flag Alert!!
I am sure AMEX most likely resorted to asking easier questions such as DOB, place of birth or zip code which would be contained in other forms of ID they would have had access to.
Not sure where the new card is being shipped to as AMEX will not divulge the information but at least it is cancelled.
If they only made the attempt to ship a new card to the member but never completed the activation the AMEX security magic all worked. With local cooperation AMEX security also may have tracked this all the way to the perpetrator. AMEX will go to great lenghts to get to the root of fraud.
