We tried to get a refund for our February flight thru customer relations. The answer was no. Tried emailing the CEO. The answer was no. Then we saw your post. We never thought to check the schedule so when we did we found our return was changed to an overnight. Called this morning,cancelled and applied for refund. Hope all goes well. All of you that got refunds by just asking consider yourselves very lucky. We had trip insurance but I didn't want to use it except as a last resort. I'm hoping they will transfer it to a future trip. We are going to St. Maarten in November 2018.