I did receive my refunds but when I confirmed the amounts they were $111.22 short for 2 tickets. I had upgraded our seats on the return trip and this was the amount for the two upgrades. I just called American and was told to go through customer relations to request the additional refund. I asked to speak to a supervisor. I explained what happened and she was very helpful and understanding. She promptly refunded the charge for both our upgrades. I would call back and ask for a supervisor. Just make sure you have your ticket numbers or at the very least your AA Record Locator.