YUP ..The TRUSTED TRAVELER PROGRAM is a whole new kettle of fish: we registered for our Global Entry Card in September after returning from Ecuador. BUT ...

ON OCTOBER 1, everything changed .... a whole new system which required a whole new procedure for registration and ACCESS (we had to re-do EVERYTHING)

Login now requires EMAIL, and PASSWORD ... BUT ..wait for it: a further connection such as a TEXT MESSAGE to your cel ..... SO you loggin, but then have to wait for a TEXT MESSAGE with a further confirmation number which you much then INSET before you can access your DASHBOARD (as they call it) which has all your information.

You have to get to THIS DASHBOARD in order to activate or re-activate your card.

Do it a couple of times and it's easy! ...... But first time, it's a conundrum.