I can comment on a different level with Hertz. We had a different rental company, we were rear ended by a jeep that was rented through Hertz, and that impact pushed us into another lane that caused a third accident. The Hertz rental that caused the accident was the only car rental rep to show up (we were on the french side at the time). They filled out all the paper work for all concerned. The Hertz guy that caused the accident tried to call foul on the accident, and he was promptly told to keep quiet. The Hertz rep made sure none of us were hurt and while our vehicle was the only one undriveable, we found a local that helped get our tires back on (would not accept any $$), and we made it back to switch out cars. We always pay for the additional liability, and did not have any issues. I learned you should always ask for accident paperwork to put in your vehicle, the police do not come out for non-injury cases. And again, the friendly person that helped us is not forgotten, either.