We used Dohms on our last trip in November as the ferry was a mess at that time too. The extra cost is well worth it. I doubt I will get on the ferry again. we taxied to red Hook and were underway within ten minutes of arriving. We waited on the boat at West End while they cleared us in. Took about 15 minutes and then they dropped us at Voyage's dock. On the return, we were at the fuel dock and they came and tied up to us. We settled our bill, handed our luggage onto the ferry, boarded and we were off. They cleared us out while we waited on the boat....easy peasy!