I started with Travelocity after receiving an email from them stating I would be receiving a travel voucher. After spending the better part of one day on the phone which included being on hold forever and then dropped calls (2) I gave up. I then sent an email to JetBlue requesting a refund. They emailed me immediately stating I would receive an answer in 7-10 days. I did receive the email within 10 days stating they are refunding the money. So again, kudos to JetBlue.