Originally Posted by greenfields
Hi Lesley:

You know ALL the restaurants on that little rock in the sea, and a lot of the people who own/operate them. I value your very informed opinion.

My guess is that perhaps Davide and his wife were not there the night of our visit. Perhaps, everyone needs a night off once in a while. That said, my opinion is that if the lights are on and the front door is open, you better be offering your customers what you have promised them, whether you are there or not. Maybe you should cover their off days for them? You understand what great customer service looks like!

Cheers!

Exactly. It shouldn't matter if the owners are there or not. If they are open for business then it should be the same both in food and service.