Look at trip advisor. I know the squeaky wheel gets the grease, and in most cases the well served customers won't contribute. But look at the cancellations where people aren't being compensated for downgrading of seats, or changes when a 4 hour flight is transformed into a 7 or 8 hour flight or even different dates with no notification.

There are complaints about all 3 CDN airlines for the same things. I don't know about right now but as little as about 2 weeks ago Westjet customer support was keeping people on hold for hours, then telling them they could make a callback appointment, trouble was the appointment was 6 or 7 days later! Which in some cases was after the departure day.

If you notice too, in Sunwings complaints they basically reply that we are sorry you have a problem with our service, but because we are a charter airline we can do what we want without compensation, but we will refer it to management.

Besides that, we basically have 3 airlines cutting that down to two means less competition and higher prices.
George