DRich--good luck. You have a hell of a lot more patience than I do, to deal with those bozos on the telephone. I was ready to commit hari kari after my episode on the phone the other day. I haven't even bothered to log in to my Jet Blue account, to see if my worthless a$$ points are back in my account or not. I just hope that I will be able eventually to use them on AA. I COULD have transferred those AMEX points to Delta, but oh no, took a chance on Jet Blue. Never again.