After being hung up on 3 times and an hour on hold finally got ahold of the rep who called yesterday. Tried to again say the refund would be $2,813. I let her know that yesterday she left a message saying $3,750 was the refund. She agreed to that but wouldn't give any additional refund. Said that only the VP in the UK could authorize that and it was 9pm there. She said she would try him tomorrow and call us back. Tried to give a future credit of 15% instead of the refund. I told her this might be our first and last Moorings trip based on our experience so far and would only take a refund.