The BVI gov has plenty of issues including C&I, for sure. There is a puzzling gov ambivalence to tourism in general. That said, individual experiences clearing in seem to be a function of timing and port of entry. I think JVD has a easier/friendlier track record than Road Town. I believe you can also clear in at West End and Spanish Town now, which would also be a better choice than RT. The flip side is all the awesome places to visit once you are thru the gate.

(Full disclosure: I am not a full time cruiser....I've been chartering in the BVI for the last 15+ years and have owned a couple charter boats. My experience with BVI C&I is limited to sailing to and from the BVI and USVI (incl St Croix))