I also have similar feelings about the abruptness of the employee. I had once left my $20. bal ? cash and ran to catch our plane home, I did not wait for a receipt..I received an email that I owed 20.00, I explained to Sharon I had left the $ and she did not pursue it, but still I felt like I was not believed. I will continue to rent even though we all have smart phones, I like working with Sharon.