tmsxmsails said:
There is another thread on lousy service from JetBlue but the answer isn't "You should have called Customer Service from the TSA line when you found out there was no Pre Check at your airport."
You know that this is a very silly comparison at best - why post it?
Again, my experience can only be described as anecdotal, but my experience is that Sharon is very easy to reach by phone.
I have made my share of negative, usually sarcastic in my own obnoxious way, remarks about various airlines and other businesses online - but I do not post online about a small owner managed business on the basis of one bad experience unless I first try to talk about it with the owner. If you still feel that a negative review is appropriate after doing that, then fine.
