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Westjet cancels flights #144239
09/21/2017 03:00 PM
09/21/2017 03:00 PM
Joined: Jul 2015
Posts: 1,157
Cobourg Ontario Canada
J
jeepers Offline OP
Traveler
jeepers  Offline OP
Traveler
J
Joined: Jul 2015
Posts: 1,157
Cobourg Ontario Canada
Westjet cancelled flights through to April & are giving refunds
Sad but necessary

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Re: Westjet cancels flights [Re: jeepers] #144240
09/21/2017 03:25 PM
09/21/2017 03:25 PM
Joined: Oct 2007
Posts: 107
London, Ontario
mika Offline
Traveler
mika  Offline
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Joined: Oct 2007
Posts: 107
London, Ontario
I just spoke with Westjet and they said they will refund flights but the money will go into Westjet dollars to be used within 365 days. If you booked "Plus" fares then you would be able to get a refund back to the original form of payment.

Re: Westjet cancels flights [Re: mika] #144241
09/21/2017 03:41 PM
09/21/2017 03:41 PM
Joined: May 2012
Posts: 663
Burlington, Ontario, Canada
J
JohnandBev Offline
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JohnandBev  Offline
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J
Joined: May 2012
Posts: 663
Burlington, Ontario, Canada
Same with us

Just to clarify, the credit is valid for 1 yr, but that means a booking made within the yr, not necessarily travel taken. So you can book up to next Sept or whenever you ask for the credit, for a flight in 2019 as an example

J&B

Re: Westjet cancels flights [Re: JohnandBev] #144242
09/21/2017 04:18 PM
09/21/2017 04:18 PM
Joined: Jan 2002
Posts: 846
Oshawa
BGH Offline
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BGH  Offline
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Joined: Jan 2002
Posts: 846
Oshawa
Air Canada is full credit for one year period from date booked .. not great , full refund makes more sense for the customer .

Re: Westjet cancels flights [Re: jeepers] #144243
09/21/2017 04:23 PM
09/21/2017 04:23 PM
Joined: Nov 2009
Posts: 3,278
Maryland/DC Metro
BeachKitten Offline
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BeachKitten  Offline
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Joined: Nov 2009
Posts: 3,278
Maryland/DC Metro
In terms of flight operations and cancellations, Insel released this:

PUBLIC ANNOUNCEMENT: INSEL AIR COMMERCIAL FLIGHTS SUSPENDED UNTIL FURTHER NOTICE!!

SEE NOTICE BELOW FROM INSEL AIR FB PAGE
Update: Airport closure Sint Maarten for commercial flights

Due to Hurricanes Irma/Maria, all commercial flights in and out of Princess Juliana International Airport are currently suspended.

Until further notice, the airport is serving as a dedicated hub for emergency and evacuation flights only.


"It is good to do nothing all day, and then to rest" wink
Re: Westjet cancels flights [Re: BeachKitten] #144244
09/21/2017 04:53 PM
09/21/2017 04:53 PM
Joined: Jan 2008
Posts: 515
Eastern Caribbean
Ritchard Offline
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Ritchard  Offline
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Joined: Jan 2008
Posts: 515
Eastern Caribbean
I spoke with Westjet just yesterday and was told that flights would resume at end of Oct. I guess someone changed their minds. I'll have to work hard to book something else now.

Edit to add: Just cancelled with WestJet, full refund. I talked to RBC travel (booked tix for my kids separately on points) Air Canada has not yet advised them of cancellations, so I have to wait. Now to see if it is possible to get my Apartment deposit back.

Last edited by Ritchard; 09/21/2017 05:20 PM.

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Re: Westjet cancels flights [Re: Ritchard] #144245
09/21/2017 05:30 PM
09/21/2017 05:30 PM
Joined: May 2012
Posts: 663
Burlington, Ontario, Canada
J
JohnandBev Offline
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JohnandBev  Offline
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J
Joined: May 2012
Posts: 663
Burlington, Ontario, Canada
In the same boat

Full WestJet credit [ didn't really ask, just phoned, gave my booking reference and the WJ person said .. oh St Maarten, will that be credit or are you booking another destination!!!

Apartment different issue, waiting for an update - booked thru Jim Ruos, it's not Jim, he has to wait to get an update. Guessing that will be a deposit refund

My feelings are simple, if I'm competing with locals and aid workers for scarce resources, best to stay away, not to mention most flights from Toronto are cancelled thru the spring of 2018

J&B

Re: Westjet cancels flights [Re: jeepers] #144246
09/21/2017 06:39 PM
09/21/2017 06:39 PM
Joined: Mar 2002
Posts: 234
Beverly MA
K
KATHY Offline
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KATHY  Offline
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K
Joined: Mar 2002
Posts: 234
Beverly MA
Jet Blue gave me a full refund today. I already booked 3 weeks in Antigua. Will be back to sxm in 2019

Re: Westjet cancels flights [Re: KATHY] #144247
09/21/2017 10:36 PM
09/21/2017 10:36 PM
Joined: Jan 2013
Posts: 246
Okanagan Valley, BC, Canada
J
jaxon60 Offline
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jaxon60  Offline
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J
Joined: Jan 2013
Posts: 246
Okanagan Valley, BC, Canada
We called today. They confirmed that they had cancelled flights to April 29. They refunded to the card we used for payment without any question. They rep asked if we wanted a credit or a refund. We had not booked Plus seats.

I have to say that I was very impressed with WestJet (again). From the time I started dialing until the time I hung up, I spent less than 10 minutes on the phone. the rep was very polite, very friendly, and it was a no-hassle experience!

The only bad thing about it is that we will miss St Martin this year frown



[Linked Image]


Re: Westjet cancels flights [Re: jaxon60] #144248
09/21/2017 11:18 PM
09/21/2017 11:18 PM
Joined: Feb 2012
Posts: 57
S
Sunfun Offline
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Sunfun  Offline
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S
Joined: Feb 2012
Posts: 57
Ok thats good because to just offer credits for a cancelled flight would be clearly against the law.

Re: Westjet cancels flights [Re: mika] #144249
09/25/2017 11:00 AM
09/25/2017 11:00 AM
Joined: Sep 2004
Posts: 1,764
Quebec
kish Offline
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kish  Offline
Traveler
Joined: Sep 2004
Posts: 1,764
Quebec
Mika, call West Jet again. When I cancelled our Nov trip they put the refund in a "travel bank". When I heard they had cancelled until April 2018 I called to cancel our Jan trip and was given a refund to our credit card and when I questioned the Nov. cancellation that money was removed from the "travel bank" and applied to my cc.

Re: Westjet cancels flights [Re: kish] #144250
09/25/2017 12:18 PM
09/25/2017 12:18 PM
Joined: Oct 2007
Posts: 107
London, Ontario
mika Offline
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mika  Offline
Traveler
Joined: Oct 2007
Posts: 107
London, Ontario
Thank you.... will call Westjet again.

Re: Westjet cancels flights [Re: mika] #144251
09/25/2017 12:57 PM
09/25/2017 12:57 PM
Joined: Jan 2008
Posts: 515
Eastern Caribbean
Ritchard Offline
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Ritchard  Offline
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Joined: Jan 2008
Posts: 515
Eastern Caribbean
Westjet cancelled/refunded me without question as I posted above.

I had secured points tix on Air Canada Rouge for my sons - University reading week - hard to get. I called RBC Rewards travel on Thursday, they said they couldn't do anything until Air Canada informed them of changes or whatever. This morning I called Air Canada looking for a little flexibility. They said that since it looks like the flight is going, that we are stuck with the seats. Even when I explained that my kids would be travelling without their parents and may or may not have a place to stay, there was no flexibility. There will be no cancellation, and any changes will be subject to a $200 to $300 change fee per ticket. Kind of a bummer.


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Working hard to be the best yacht bum I can be.
Re: Westjet cancels flights [Re: kish] #144252
09/25/2017 01:02 PM
09/25/2017 01:02 PM
Joined: Apr 2010
Posts: 92
Calgary, Canada
O
oceanbreeze Offline
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oceanbreeze  Offline
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O
Joined: Apr 2010
Posts: 92
Calgary, Canada
We had the exact same experience - first a credit to our travel bank but after they cancelled all flights through April they credited our CC. Westjet provides excellent service.

Last edited by oceanbreeze; 09/25/2017 01:04 PM.
Re: Westjet cancels flights [Re: Ritchard] #144253
09/25/2017 06:01 PM
09/25/2017 06:01 PM
Joined: Jul 2012
Posts: 287
Edam, Saskatchewan - Canada
P
PrairieGirl Offline
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PrairieGirl  Offline
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Joined: Jul 2012
Posts: 287
Edam, Saskatchewan - Canada
Quote
Ritchard said: there was no flexibility. There will be no cancellation, and any changes will be subject to a $200 to $300 change fee per ticket. Kind of a bummer.


Hmmmm, Air Canada, now Why does that NOT surprise me?


LeAnn

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