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American Airlines snafu #144570
09/25/2017 10:22 PM
09/25/2017 10:22 PM
Joined: Oct 2015
Posts: 66
M
molldoll Offline OP
Traveler
molldoll  Offline OP
Traveler
M
Joined: Oct 2015
Posts: 66
I originated the post about American Airlines Refund and was so pleased with their service and being told I would get a full refund back to my credit card. I checked my credit card today and no refund appeared. I called this evening and was told they were just showing my ticket as canceled. I explained my previous call on 9/7 and said I wanted the refund. The said they would put that thru and it would show in 7 to 10 days and gave me a confirm number. My suggestion to anyone who was told they would receive a refund to check on it either with the airline or their credit card.

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Re: American Airlines snafu [Re: molldoll] #144571
09/25/2017 11:10 PM
09/25/2017 11:10 PM
Joined: Sep 2000
Posts: 4,694
Newtown, CT
kim Offline
Traveler
kim  Offline
Traveler
Joined: Sep 2000
Posts: 4,694
Newtown, CT
Took jetblue 4 days for the credit to show up on my credit card

Re: American Airlines snafu [Re: molldoll] #144572
09/26/2017 09:15 AM
09/26/2017 09:15 AM
Joined: Jul 2006
Posts: 13,425
Peaceful Eastern North Carolin...
GaKaye Offline
Traveler
GaKaye  Offline
Traveler
Joined: Jul 2006
Posts: 13,425
Peaceful Eastern North Carolin...
I received a notice today, exactly seven business days after the request, that my refund has been issued. I had been checking on it, and it never showed up in their system. I was planning on calling today, but didn't need to.

Re: American Airlines snafu [Re: GaKaye] #144573
09/26/2017 09:22 AM
09/26/2017 09:22 AM
Joined: Dec 2004
Posts: 5,087
Massachusetts
boucharda Offline
Traveler
boucharda  Offline
Traveler
Joined: Dec 2004
Posts: 5,087
Massachusetts
Just called JB and had no issues at all...points credited back...extra room seat cost also credited back. Only cost that was banked were the taxes paid...and that's valid for 1 year from today

Quote
Given the recent change in your travel plans, we have deposited the above credit into your Travel Bank account. This credit, which expires 365 days from the date it is issued, is available for use on future travel with JetBlue.


(January flights)

Last edited by boucharda; 09/26/2017 09:36 AM.

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