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Provisioning Checkout Issues #218539
02/23/2020 05:38 PM
02/23/2020 05:38 PM
Joined: Oct 2019
Posts: 5
Nashville, TN
C
Cayzzz Offline OP
Traveler
Cayzzz  Offline OP
Traveler
C
Joined: Oct 2019
Posts: 5
Nashville, TN
I've spent many hours preparing the provisioning for a trip with 4 couples on a power cat out of The Moorings, Tortola, that will start with a Sleep Aboard on March 6, 2020. I'm trying to submit orders through the provisioning websites for the items my group would like and cannot really get anywhere. I had to send a message to Caribbean Cellars through their website with my order, due to the checkout not working. For One mart I've been trying to checkout for a while and it errors out at the end. Now it's showing my cart empty. My order through The Moorings won't go through because "The entered payment data is invalid", even though I entered it 8 times.

I'm going to fax in my Bobby's Market order. My Riteway order went through on the website, but I'm struggling with the other companies due to their websites.

Is this all something we need to do upon arrival? I'm getting discouraged and any help/advice would be greatly appreciated!

Also, I have reached out to all the companies. I'm just looking for any tips or tricks from experienced travelers to navigate this as smoothly as possible.

Thanks in advance!

BVI Sponsors
Re: Provisioning Checkout Issues [Re: Cayzzz] #218543
02/23/2020 05:54 PM
02/23/2020 05:54 PM
Joined: Jan 2016
Posts: 700
Georgia & South Carolina
D
Deepcut Offline
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Deepcut  Offline
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D
Joined: Jan 2016
Posts: 700
Georgia & South Carolina
Why are you using MULTIPLE stores? I understand a grocery store and a separate one for spirits, but Bobby's AND Riteway(and One Mart)?


Wes
s/v Sea Tiger (Lagoon 42)
Re: Provisioning Checkout Issues [Re: Deepcut] #218555
02/23/2020 08:27 PM
02/23/2020 08:27 PM
Joined: Oct 2019
Posts: 5
Nashville, TN
C
Cayzzz Offline OP
Traveler
Cayzzz  Offline OP
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C
Joined: Oct 2019
Posts: 5
Nashville, TN
Maximum amount of selection and simple savings. We live on boats, just not in the BVI, so we're fairly well aware of what we'll need to provision for 8 days. I'm confident in my order, but I just need to know if I'm the only one struggling this much while placing the orders.

Have you ordered from any of them? If so how did you get your order through?

Thanks!

Re: Provisioning Checkout Issues [Re: Cayzzz] #218560
02/23/2020 09:07 PM
02/23/2020 09:07 PM
Joined: Apr 2002
Posts: 5,698
GA/NC
GeorgeC1 Offline
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GeorgeC1  Offline
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Joined: Apr 2002
Posts: 5,698
GA/NC
Make sure you are on the new Moorings BVI store website. The old one will not work for BVI orders. Changed about two weeks ago.

Re: Provisioning Checkout Issues [Re: Cayzzz] #218562
02/23/2020 09:26 PM
02/23/2020 09:26 PM
Joined: Jan 2020
Posts: 45
Ohio
S
Sedona Offline
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Sedona  Offline
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Joined: Jan 2020
Posts: 45
Ohio
We found it easier to buy the items when we arrived.

Re: Provisioning Checkout Issues [Re: GeorgeC1] #218563
02/23/2020 09:27 PM
02/23/2020 09:27 PM
Joined: Oct 2019
Posts: 5
Nashville, TN
C
Cayzzz Offline OP
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Cayzzz  Offline OP
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C
Joined: Oct 2019
Posts: 5
Nashville, TN
I'm on https://bvistore.moorings.com/ and I believe this is the new one. I used the that I believe was the old one for BVI (https://store.moorings.com/) when I was preparing the lists and had to do a lot of changes when they updated it. Thanks for the heads up though!

Re: Provisioning Checkout Issues [Re: Sedona] #218564
02/23/2020 09:27 PM
02/23/2020 09:27 PM
Joined: Oct 2019
Posts: 5
Nashville, TN
C
Cayzzz Offline OP
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Cayzzz  Offline OP
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C
Joined: Oct 2019
Posts: 5
Nashville, TN
Originally Posted by Sedona
We found it easier to buy the items when we arrived.


I'm starting to think that would be easier.

Re: Provisioning Checkout Issues [Re: Cayzzz] #218583
02/24/2020 07:56 AM
02/24/2020 07:56 AM
Joined: Oct 2002
Posts: 1,391
Maryland
Kirk Offline
Traveler
Kirk  Offline
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Joined: Oct 2002
Posts: 1,391
Maryland
I used Carib Cellars and Bobbys for all things liquid and heavy. Ordered a week out from charter start...everything worked great. Crew picked up food items the on the morning we were to head out on the boat. We had an abundance of cold cuts as they seemed to be dirt cheap....


Kirk in Maryland
Re: Provisioning Checkout Issues [Re: Cayzzz] #218589
02/24/2020 09:37 AM
02/24/2020 09:37 AM
Joined: Apr 2012
Posts: 626
Ft. Worth, TX
L
Lcrich Offline
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Lcrich  Offline
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Joined: Apr 2012
Posts: 626
Ft. Worth, TX
We used Riteway in June and October and thought their site was convenient and up to date. Caribbean Cellars is not.
I had to email them with questions but they answered right away. Sooooo much easier to have them both deliver to the boat and then pick up items along the way. Happy sailing!

Re: Provisioning Checkout Issues [Re: Cayzzz] #218606
02/24/2020 11:03 AM
02/24/2020 11:03 AM
Joined: Nov 2000
Posts: 2,163
Cane Garden Bay, Tortola
JasonHelmbrecht Offline
Traveler
JasonHelmbrecht  Offline
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Joined: Nov 2000
Posts: 2,163
Cane Garden Bay, Tortola
I've always simplified life by ordering from Bobby's only. Use their offline spreadsheet and email it to them asking for a confirmation. Never had an issue.

Re: Provisioning Checkout Issues [Re: Cayzzz] #218750
02/25/2020 03:35 PM
02/25/2020 03:35 PM
Joined: Oct 2019
Posts: 5
Nashville, TN
C
Cayzzz Offline OP
Traveler
Cayzzz  Offline OP
Traveler
C
Joined: Oct 2019
Posts: 5
Nashville, TN
Breakdown on what I learned:

The Moorings: They are still working out the bugs in their new system, but the woman in Florida who handles receiving the orders, Rachelle, is very sweet. You'll be talking to her if your cart won't check out. We think the issue with my checkout is that I'm using an Amex card to pay.

Bobby's Market: Download the order sheet, not the spreadsheet, fill it out, and email it to provisioning@bobbyssupermarket.com. They will email back confirming that they got your order and will communicate by email regarding totals and questions.

One Mart: You'll want to print out their spreadsheet, fill it out, and email it to orders@onemartfoods.com. I called and got that information.

Riteway: Order on their website. It works and they'll send you a confirmation email with a list for you to retain for your records.

Caribbean Cellars: Email your order to provisioning@caribbeancellars.com and they will respond. Do not submit it through their website, as the online ordering doesn't work and the contact form puts your list of purchases into one jumbled paragraph that they will email you about because it is unreadable.

Overall everyone was nice to deal with. I just wish I didn't waste so much time trying to get my online orders to work, since the sites for CC & OM don't work.

Hope this help someone in the future when traveling to the BVI.

Cheers & Happy Boating everyone!

Re: Provisioning Checkout Issues [Re: Cayzzz] #218758
02/25/2020 06:59 PM
02/25/2020 06:59 PM
Joined: Jan 2020
Posts: 18
M
Mariag Offline
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Mariag  Offline
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M
Joined: Jan 2020
Posts: 18
Thank you. Very helpful!

Re: Provisioning Checkout Issues [Re: Cayzzz] #218798
02/26/2020 09:50 AM
02/26/2020 09:50 AM
Joined: Apr 2010
Posts: 38
Streamwod il
J
joeboo Offline
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joeboo  Offline
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J
Joined: Apr 2010
Posts: 38
Streamwod il
Just another thought. We have 8 people and go for 2 weeks for the last 30 years.
What works best for us is to order liquor from tico or carib cellers. Have it delivered the night you get there.
No Problems. As to food. We make a very detailed list and divide it into three sections for rightway, 1. produce bakery and deli.
2. Dry goods. 3. dairy and frozen. Have three people go to the store. It will take about a hour to a hour and a half. Better result with no missed
items or subsi. Better quality control as and value.

Re: Provisioning Checkout Issues [Re: joeboo] #219049
02/28/2020 06:14 AM
02/28/2020 06:14 AM
Joined: Feb 2020
Posts: 43
London, England
S
sunman60 Offline
Traveler
sunman60  Offline
Traveler
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Joined: Feb 2020
Posts: 43
London, England
Originally Posted by joeboo
Just another thought. We have 8 people and go for 2 weeks for the last 30 years.
What works best for us is to order liquor from tico or carib cellers. Have it delivered the night you get there.
No Problems. As to food. We make a very detailed list and divide it into three sections for rightway, 1. produce bakery and deli.
2. Dry goods. 3. dairy and frozen. Have three people go to the store. It will take about a hour to a hour and a half. Better result with no missed
items or subsi. Better quality control as and value.


this.


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