Just wanted to update on my original post requesting suggestions on car rentals in November. We did choose to go with Ace/Safari and their price beat anyone else we had checked with. However, the only negative to our experience was the rudeness of the rental agency clerk who processed our rental. I have never experienced anything like it and it really started our trip off on a bad note. Maybe she was just having a bad day but we did nothing to provoke her attitude. We had no problems with the car and no problems during the return so I will have to give them a thumbs up for that. But at the beginning of the trip I was regretting that we hadn't went with a different company because I wasn't looking forward to the return of the car. I received an online survey from the rental company and I did let them know of my experience and they assured me they always strive to provide good customer service and thanked me for my feedback.