You have a lot more patience than I do! Bravo for that. I would have told her where she can put this car and walked over the airport and found a rental company that would have been really happy to have my money with a smile!!! Best way to tell these morons where to go, hit them in the pocket. boycott this company! Drop off and pick up at the airport was key for us, and after YEARS with one company, we loved. We had to change to a company that had service on site. We were greeted with open arms and big smiles and the same with a big THANK YOU. As I said there many rental companies, and we all have "Guy", but no one should start "Sand gravity" with an attitude!! Ma Duo Duo anyone??? LOL!!!