So my April 22nd flights from Mia have not been cancelled and yet I read this. " Change fees are waived if your traveling through May 31st 2020. You can cancel online and call when ready to re-book. When you buy a new ticket by April 15th 2020, the change fee will be waived if your plans change.

I was informed by most here and elsewhere that in order to get a full refund one must have an email cancellation sent to you as opposed to you cancelling. And yet we know that all flights by them have been cancelled so far until May 6th.

It appears to be dubious and unethical what they are doing plus seeing the previous poster having their May 2nd flight cancelled and ours are 2 weeks before that makes me wonder. Any comments how t handle this correctly please/