My profile is set up correctly with both email and text notifications. They just don't seem to send things out or at their convenience. When we went to apply for our refunds, we entered all the required data and the system then said that our tickets could not be refunded automatically and we would have to contact AA. When we contacted AA, it took an agent forever to do a "manual" refund and then said it would take 3 to 4 weeks. I don't think we wee told that we had 3-4 weeks to pay for the tickets, when we purchased them.