pat sorry to hear you've had problems on JB. You scare me because ---knock on wood-- we've not had any problems so now I'm thinking that we are due.

Never had a flight or fare change or delay with them. Just this morning I had to call to notify them of new passport numbers since that info had been entered on our booking. I didn't want any problems with them or TSA for documents not agreeing. No wait to speak to a live person who assured me they have changed that info---a sweet, polite woman unlike ALL the past contacts I had with AA & USAIR.