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Help with American Airlines #220941
03/15/2020 01:39 PM
03/15/2020 01:39 PM
Joined: Mar 2004
Posts: 297
Ontario, Canada
S
SURICK Offline OP
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SURICK  Offline OP
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Joined: Mar 2004
Posts: 297
Ontario, Canada
Just wondering whether or not anyone has tried cancelling their flights online as the AA website says we can. All it says on our trip info is the available flights still flying today or tomorrow. Our flights were to be on Tuesday. I just do not see the tool bar they say on their website to cancel the trip.
Anyone have better luck? I certainly do not want to try calling and stay on call waiting for 18 hours.

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Re: Help with American Airlines [Re: SURICK] #220942
03/15/2020 01:43 PM
03/15/2020 01:43 PM
Joined: Aug 2000
Posts: 82,471
Central Florida!
Carol_Hill Offline
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Carol_Hill  Offline
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Joined: Aug 2000
Posts: 82,471
Central Florida!
How far away are you from an airport? Maybe you could drive there and get something done?


Carol Hill
Re: Help with American Airlines [Re: SURICK] #220943
03/15/2020 01:46 PM
03/15/2020 01:46 PM
Joined: Jul 2006
Posts: 13,398
Peaceful Eastern North Carolin...
GaKaye Offline
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GaKaye  Offline
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Joined: Jul 2006
Posts: 13,398
Peaceful Eastern North Carolin...
We were able to cancel using the app on our phone. You select "manage trip", and the the cancel button comes up.

Re: Help with American Airlines [Re: SURICK] #220947
03/15/2020 02:12 PM
03/15/2020 02:12 PM
Joined: May 2008
Posts: 687
Lake Texoma, Texas
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cruzer Offline
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cruzer  Offline
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Joined: May 2008
Posts: 687
Lake Texoma, Texas
If you get the same home page I do...

At the top, where it says phones are busy, click on the blue link

at the top of that page, where it says our phones are busy, click on the link where it says cancel and go later.

I had no problem cancelling yesterday.

Re: Help with American Airlines [Re: cruzer] #220961
03/15/2020 02:43 PM
03/15/2020 02:43 PM
Joined: Mar 2017
Posts: 656
Maine
SXMbeacher Offline
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SXMbeacher  Offline
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Joined: Mar 2017
Posts: 656
Maine
Where you, or anyone else able to cancel for a refund, or only a credit? We are supposed to travel April 1st. I'm not sure that will happen.



Re: Help with American Airlines [Re: SXMbeacher] #220964
03/15/2020 02:50 PM
03/15/2020 02:50 PM
Joined: May 2008
Posts: 687
Lake Texoma, Texas
C
cruzer Offline
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cruzer  Offline
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Joined: May 2008
Posts: 687
Lake Texoma, Texas
I could only get a credit, but I cancelled before the flight restriction. Since, we're looking at rescheduling to Oct/Nov, this doesn't overly concern me. IMO, and based on only one data point, AA may have to give/volunteer to give cash refunds if they can't fly into SXM.

Re: Help with American Airlines [Re: SXMbeacher] #220966
03/15/2020 02:55 PM
03/15/2020 02:55 PM
Joined: Jul 2006
Posts: 13,398
Peaceful Eastern North Carolin...
GaKaye Offline
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GaKaye  Offline
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Posts: 13,398
Peaceful Eastern North Carolin...
The flights we canceled were domestic, so there was no restriction on flying. They offered the credit and no change fees when we re-book; I didn't expect a refund. If your flights are canceled by the travel restriction, you may be able to get a refund. I know after Irma they gave us a refund without even asking.

Re: Help with American Airlines [Re: SXMbeacher] #220967
03/15/2020 02:57 PM
03/15/2020 02:57 PM
Joined: Jan 2018
Posts: 383
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Uksimonusa Offline
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Uksimonusa  Offline
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Joined: Jan 2018
Posts: 383
My daughter, an AUC student, doing clinicals in Miami, was due to fly to ATL to take a Medical exam, on Jet Blue, then from ATL to LAX for a Medical Conference and then LAX to DCA to start a new clinical rotation. The Medical Conference was canceled, I went on line and cancelled her AA flights on Wednesday and they issued a credit to my CC this morning. Very Pleased with AA

Re: Help with American Airlines [Re: GaKaye] #220971
03/15/2020 03:07 PM
03/15/2020 03:07 PM
Joined: Mar 2017
Posts: 656
Maine
SXMbeacher Offline
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SXMbeacher  Offline
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Joined: Mar 2017
Posts: 656
Maine
Our flight is the 1st day after the restriction. I could see it getting extended and that's really hard to plan for. It would stink to get a credit and then have AA file for some sort of bankruptcy protection.



Re: Help with American Airlines [Re: SXMbeacher] #220978
03/15/2020 04:39 PM
03/15/2020 04:39 PM
Joined: Mar 2009
Posts: 18,566
Auburn, WA
SXMScubaman Online content
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SXMScubaman  Online Content
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Joined: Mar 2009
Posts: 18,566
Auburn, WA
Originally Posted by SXMbeacher
Our flight is the 1st day after the restriction. I could see it getting extended and that's really hard to plan for. It would stink to get a credit and then have AA file for some sort of bankruptcy protection.

I don't think AA will be filing for Bankruptcy.

Re: Help with American Airlines [Re: cruzer] #220983
03/15/2020 04:59 PM
03/15/2020 04:59 PM
Joined: Feb 2019
Posts: 721
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bran Offline
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bran  Offline
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Joined: Feb 2019
Posts: 721

Originally Posted by cruzer
I could only get a credit, but I cancelled before the flight restriction. Since, we're looking at rescheduling to Oct/Nov, this doesn't overly concern me. IMO, and based on only one data point, AA may have to give/volunteer to give cash refunds if they can't fly into SXM.


Could someone please inform me about "the flight restriction" cancellation policy, I think I booked very early Jan for April 21st. Wife booked using miles(plus tax) and I paid for FC. I also paid for a flight from SXM to AXA as spending the first week there. Thx.

Re: Help with American Airlines [Re: SXMScubaman] #220986
03/15/2020 05:03 PM
03/15/2020 05:03 PM
Joined: Aug 2000
Posts: 82,471
Central Florida!
Carol_Hill Offline
Traveler
Carol_Hill  Offline
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Joined: Aug 2000
Posts: 82,471
Central Florida!
Scubaman--wish I was as confident of that as you are, as AA is in big trouble.


Carol Hill
Re: Help with American Airlines [Re: bran] #220988
03/15/2020 05:14 PM
03/15/2020 05:14 PM
Joined: May 2008
Posts: 687
Lake Texoma, Texas
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cruzer Offline
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cruzer  Offline
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Joined: May 2008
Posts: 687
Lake Texoma, Texas
Under the travel alerts link on the home page, it lists your various options and limitations.

Re: Help with American Airlines [Re: SURICK] #220989
03/15/2020 05:25 PM
03/15/2020 05:25 PM
Joined: Feb 2019
Posts: 721
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bran Offline
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bran  Offline
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Posts: 721
thx, its just a bit vague.......I booked for example before March, so... check, but returning after April 30th(one week later).....................will just see how this plays out.....

Re: Help with American Airlines [Re: bran] #220994
03/15/2020 05:50 PM
03/15/2020 05:50 PM
Joined: May 2008
Posts: 687
Lake Texoma, Texas
C
cruzer Offline
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cruzer  Offline
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Joined: May 2008
Posts: 687
Lake Texoma, Texas
So did I, on 2/14. It does say booked before Mar 1, but doesn't seem to have any time limit.


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