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BVI HSA Testing Delays attributed to new system implementation #251848
04/02/2021 07:31 PM
04/02/2021 07:31 PM
Joined: Jun 2006
Posts: 752
Northern Virginia
ecm56 Offline OP
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ecm56  Offline OP
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Northern Virginia
From BVI Health Services Authority -

Quote
GO LIVE OF NEW INFORMATION SYSTEM DELAYING COVID RESULTS

Friday April 2 – The “Go Live” of the BVI Health Services Authority’s new health information system is causing delays in persons receiving their COVID-19 test results.

Acting Chief Executive Officer, Mrs. Cedorene Malone-Smith said that persons can now expect their results in 36-48 hours instead of 24-36 hours.

According to the CEO, the Authority is currently in the process of transitioning from a dated Electronic Medical Record (EMR) system to a new and improved one. “This necessary upgrade will make us more efficient in the administration of our day-to-day functioning. The upgrade will also improve our service delivery to the BVI community,” Mrs. Smith said.

She further stated that the system upgrade will also assist in reducing delays and maintaining a high level of quality care at public healthcare facilities. “We want to thank our hard-working staff for implementing our downtime backup procedures as we work to resolve this matter. Patient safety is and remains our top priority.”

The public is asked for their continued patience during this time as the Authority works diligently to serve with excellence and BVILOVE.

Any inconveniences experienced by the downtime associated with our new health information system transition is regretted.

Attached Files HSA Implementation.jpg
BVI Sponsors
Re: BVI HSA Testing Delays attributed to new system implementation [Re: ecm56] #251850
04/02/2021 07:59 PM
04/02/2021 07:59 PM
Joined: Oct 2009
Posts: 1,054
Memphis, BVI, CT
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RatmansWife Offline
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"Upgrade" to two more days in quarantine.

Re: BVI HSA Testing Delays attributed to new system implementation [Re: ecm56] #251852
04/02/2021 08:05 PM
04/02/2021 08:05 PM
Joined: Dec 2004
Posts: 1,144
road town
sleepychef Offline
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road town
so now tourists here for 7 days if tested at 9am in Road Town on day 4 will get their results on day 6 at 9am and thats if there is no backlog so that leaves them 1 day to enjoy the BVI. This also stops anyone taking a day 4 test on any outer island as the results would never get back in time for anything except the trip home.

Re: BVI HSA Testing Delays attributed to new system implementation [Re: ecm56] #251854
04/02/2021 08:33 PM
04/02/2021 08:33 PM
Joined: Dec 2004
Posts: 2,351
Ill, USA
Will_L Offline
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My buddy who has lived on island for decades assured me when I was questioning him about the opportunity to get vaccinations widely given and drop the quarantine. “I’m pretty certain they will mess it up” he replied with frustration and another word for trust. I see the prime minister and other officials are under quarantine from the funeral last week 2here the Covid positive person was in attendance.

They were up to 13 positives from 8 or 9. I was unclear as to whether the increase was from tourists or if it was fall out from the funeral.

Re: BVI HSA Testing Delays attributed to new system implementation [Re: ecm56] #251858
04/02/2021 09:31 PM
04/02/2021 09:31 PM
Joined: Oct 2009
Posts: 1,054
Memphis, BVI, CT
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RatmansWife Offline
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Perhaps a bigger issue is exit testing. The US requires a test within 3 days. If it takes the BVI two days to process a test, there is little margin for error time wise. Plus, how far in advance can you sign up for that test? What if all the testing slots are taken?

Now they are saying 50 ferry passengers, which doesn't leave many slots for airport arrivals. I would still like to come, but the obstacles only grow.

Re: BVI HSA Testing Delays attributed to new system implementation [Re: ecm56] #251886
04/03/2021 09:37 AM
04/03/2021 09:37 AM
Joined: Oct 2008
Posts: 5,847
Bradenton, FL
Winterstale Offline
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So....we were hoping for better protocols by June? Looks like that is a joke....


[Linked Image]

Re: BVI HSA Testing Delays attributed to new system implementation [Re: ecm56] #251887
04/03/2021 09:52 AM
04/03/2021 09:52 AM
Joined: Oct 2020
Posts: 86
Lake Stevens, WA
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WillM Offline
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I assume the additional delay is temporary?

Re: BVI HSA Testing Delays attributed to new system implementation [Re: RatmansWife] #251888
04/03/2021 10:42 AM
04/03/2021 10:42 AM
Joined: Oct 2000
Posts: 4,116
South Sound Villa Virgin Gorda
tpcook Offline
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Not sure the number of ferry arrivals has anything to do with the airport arrivals. In any event there are so many issues with BVI travel it just seems like the unknown will stop most folks from coming. They have to start allowing vaccinated folks to come and go without tests or other issues.


tpcook
Re: BVI HSA Testing Delays attributed to new system implementation [Re: ecm56] #251890
04/03/2021 11:04 AM
04/03/2021 11:04 AM
Joined: Jan 2015
Posts: 270
California
Sunnykm Offline
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Wow. Any thought of organizing a trip in June is now a no-go. We were thinking of taking advantage of the great specials offered.

Re: BVI HSA Testing Delays attributed to new system implementation [Re: ecm56] #251893
04/03/2021 12:12 PM
04/03/2021 12:12 PM
Joined: Oct 2009
Posts: 1,054
Memphis, BVI, CT
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RatmansWife Offline
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Thorsten, all arrivals are linked. The constraint is the number of Covid tests they can do in a day. Fifty arrivals by ferry means fifty fewer by air - simple as that. When the US added the need for an arrival test (departure from the BVI), that effectively reduced tourism by 33% (if my math is correct). Add in a Covid outbreak as there is now, and all bets are off.

It's not clear to me why their new software is delaying things. It rather sounds like an excuse. My suspicion is inadequate staffing. Couldn't come at a worse time.

Re: BVI HSA Testing Delays attributed to new system implementation [Re: ecm56] #251903
04/03/2021 01:52 PM
04/03/2021 01:52 PM
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Posts: 117
Folsom Lake, CA
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Latadjust Offline
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Well, they could cut down the number of tests needed by up to 67% if they mirror CDC guidelines and require a negative test prior to arrival w/ proof of vaccine and then just test departures.

Last edited by Latadjust; 04/03/2021 01:53 PM.
Re: BVI HSA Testing Delays attributed to new system implementation [Re: ecm56] #251905
04/03/2021 04:40 PM
04/03/2021 04:40 PM
Joined: Dec 2004
Posts: 1,144
road town
sleepychef Offline
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why would or should the BVI mirror CDC guidleines when the USA does not?

You are asking the BVI to let everyone in thats vaccinated but still test them so they can go home?

Now once the US follows the guidelines I am sure the BVI will follow as they have done with the 3ft rule at school.

Re: BVI HSA Testing Delays attributed to new system implementation [Re: ecm56] #251909
04/03/2021 06:08 PM
04/03/2021 06:08 PM
Joined: Oct 2009
Posts: 1,054
Memphis, BVI, CT
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RatmansWife Offline
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CDC issued new advice yesterday saying vaccinated people can travel without risk. Need a Covid test within three days of entering the US.

The BVI can do what they want. However, if they only required a negative test three days before entry, the economy would rebound much more quickly.

Re: BVI HSA Testing Delays attributed to new system implementation [Re: ecm56] #251921
04/03/2021 07:54 PM
04/03/2021 07:54 PM
Joined: Dec 2004
Posts: 2,351
Ill, USA
Will_L Offline
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I’m actually more concerned with them locking down again than dropping their protocols. From what I glean they’ve only vaccinated 500 more people in the last 3 or so weeks for a total of about 7500. Couple that with the rise from zero to 13 cases, it’s a little concerning. I’d say trip insurance would be in order just in case.

I don’t see the reasoning with the program going so slowly that they don’t go ahead and give the second dose to those who want it now when many are hesitating. Then perhaps if cases rise more people will want to take the jab and those having had one dose and are now due for a second will be out of the way. I know they kicked it out to 12 weeks in hopes of getting more vaccinated. I’m not sure if astraZenica is normally a month between or 8 weeks.

Anyway the stuff doesn’t do any good in vials.


Last edited by Will_L; 04/03/2021 07:55 PM.
Re: BVI HSA Testing Delays attributed to new system implementation [Re: ecm56] #251940
04/03/2021 11:35 PM
04/03/2021 11:35 PM
Joined: Feb 2007
Posts: 117
Folsom Lake, CA
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Latadjust Offline
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Well, I'd love to hear other suggestions Sleepychef, the vaccines work. If people don't believe that then there's nothing I can say to change their minds.i don't want to see more trips cancelled, but either way, keeping the gate locked and not either vaccinating or building herd immunity by having it run its course is not a tenable solution. Eventually, Covid will make it's way to the islands.

Re: BVI HSA Testing Delays attributed to new system implementation [Re: Will_L] #251944
04/04/2021 02:49 AM
04/04/2021 02:49 AM
Joined: Sep 2002
Posts: 3,894
U.K. and Spain
Jeannius Online content
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Jeannius  Online Content
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Originally Posted by Will_L
I know they kicked it out to 12 weeks in hopes of getting more vaccinated. I’m not sure if astraZenica is normally a month between or 8 weeks.

Anyway the stuff doesn’t do any good in vials.

Will... The original guidance on Astra was 4 weeks but trials here in the UK showed that increasing the period between the doses improved overall effectiveness. Doses of both Astra Zenica and Pfizer, the two in use here, are both given at 11-12 weeks interval on the basis that most of the protection comes from the first dose so, with limited supplies, it is better to get a single dose into more people than two doses into fewer people.

Re: BVI HSA Testing Delays attributed to new system implementation [Re: ecm56] #251945
04/04/2021 06:53 AM
04/04/2021 06:53 AM
Joined: Mar 2007
Posts: 240
Charlotte
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Knotthead Offline
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Charlotte
We are going for our day 4 test tomorrow. It will be interesting to see how long it takes. Took well over 48 hours to get the day 0 test but we are having a great trip. Very few boats and lovely weather. Sailing from beautiful spot to another beautiful spot is not too oppressive. I just hope they get the tests back so we can go home at the end of the trip.. If not I guess we will just keep sailing around.

Re: BVI HSA Testing Delays attributed to new system implementation [Re: Knotthead] #251951
04/04/2021 07:42 AM
04/04/2021 07:42 AM
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Posts: 452
long island, new york
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macaroni Offline
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We go for our return test today....will be happy with 48 hours...I wonder if they give priority to those so tourists can make their flights.....will let you know.

Re: BVI HSA Testing Delays attributed to new system implementation [Re: ecm56] #251956
04/04/2021 08:40 AM
04/04/2021 08:40 AM
Joined: Oct 2008
Posts: 5,847
Bradenton, FL
Winterstale Offline
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Tourists and priority don’t belong in the same sentence when it comes to the BVI - lol.


[Linked Image]

Re: BVI HSA Testing Delays attributed to new system implementation [Re: Jeannius] #251959
04/04/2021 09:07 AM
04/04/2021 09:07 AM
Joined: Dec 2004
Posts: 2,351
Ill, USA
Will_L Offline
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Ill, USA
Hi Mike,

That makes sense. Indeed these vaccines have proven to be so effective that I wondered in the states if they shouldn’t push out the second dose so they could get more of the high risk pool covered quickly ie “us old people” dang that’s hard to say smile
They didn’t do it although I heard some docs advocating it.

Now I think the problem here will likely be the same situation in the bvi. There will be a lot of vaccine but not much demand. I didn’t realize they had better outcomes waiting longer for second dose. I just hate to see a system set up and no business. smile. I think the U.K. like our experience had enough pain that a most of those in vulnerable groups were only too happy to get the jab. I hope that happens in the bvi without the deaths elsewhere, but does not look like it currently.

Last edited by Will_L; 04/04/2021 11:35 AM.
Re: BVI HSA Testing Delays attributed to new system implementation [Re: ecm56] #251973
04/04/2021 10:54 AM
04/04/2021 10:54 AM
Joined: Jan 2012
Posts: 457
7
706jim Offline
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In Canada our second dose has been pushed out to four months from the recommended three weeks.

Re: BVI HSA Testing Delays attributed to new system implementation [Re: ecm56] #251979
04/04/2021 11:27 AM
04/04/2021 11:27 AM
Joined: Dec 2018
Posts: 881
Washington DC
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bailau Offline
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Has anybody used the concierge Covid testing service down there from a boat?

Re: BVI HSA Testing Delays attributed to new system implementation [Re: bailau] #252001
04/04/2021 01:13 PM
04/04/2021 01:13 PM
Joined: Oct 2009
Posts: 1,054
Memphis, BVI, CT
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RatmansWife Offline
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Originally Posted by bailau
Has anybody used the concierge Covid testing service down there from a boat?


Did you hit the lottery?

Re: BVI HSA Testing Delays attributed to new system implementation [Re: ecm56] #252009
04/04/2021 02:04 PM
04/04/2021 02:04 PM
Joined: Dec 2018
Posts: 881
Washington DC
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bailau Offline
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LOL...maybe if I played

Re: BVI HSA Testing Delays attributed to new system implementation [Re: ecm56] #252021
04/04/2021 04:37 PM
04/04/2021 04:37 PM
Joined: Nov 2006
Posts: 452
long island, new york
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macaroni Offline
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long island, new york
Ok...so we wasted a lot of time getting ourselves put in the system for our return test...problems with the new system....finally they just took our money..$80 each now and sent us over to the other building to get the test,, VG......they said we could come pick up the results either tomorrow night or early on Tuesday morning...fingers crossed.

Re: BVI HSA Testing Delays attributed to new system implementation [Re: ecm56] #252031
04/04/2021 07:52 PM
04/04/2021 07:52 PM
Joined: Oct 2009
Posts: 1,054
Memphis, BVI, CT
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RatmansWife Offline
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Sorry to hear you had to go through that. First I've heard of increasing the exit test fee. A most curious tourism strategy: increase the length of quarantine, fees, transport costs and administrative hassles.

Re: BVI HSA Testing Delays attributed to new system implementation [Re: macaroni] #252054
04/05/2021 09:04 AM
04/05/2021 09:04 AM
Joined: Nov 2000
Posts: 2,490
Cane Garden Bay, Tortola
JasonHelmbrecht Offline
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JasonHelmbrecht  Offline
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Cane Garden Bay, Tortola
Originally Posted by macaroni
We go for our return test today....will be happy with 48 hours...I wonder if they give priority to those so tourists can make their flights.....will let you know.

We had friends test last Wednesday 10:30am, results came 38 hours later at 12:30am Friday.


JasonHelmbrecht
Coconut Breeze Villas
Cane Garden Bay
reservations@coconutbreezevillas.com
www.coconutbreezevillas.com
Re: BVI HSA Testing Delays attributed to new system implementation [Re: RatmansWife] #252055
04/05/2021 09:05 AM
04/05/2021 09:05 AM
Joined: Nov 2000
Posts: 2,490
Cane Garden Bay, Tortola
JasonHelmbrecht Offline
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JasonHelmbrecht  Offline
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Cane Garden Bay, Tortola
Originally Posted by RatmansWife
Sorry to hear you had to go through that. First I've heard of increasing the exit test fee. A most curious tourism strategy: increase the length of quarantine, fees, transport costs and administrative hassles.

I think there's an extra fee on JVD and VG. Still $70 on Tortola.


JasonHelmbrecht
Coconut Breeze Villas
Cane Garden Bay
reservations@coconutbreezevillas.com
www.coconutbreezevillas.com
Re: BVI HSA Testing Delays attributed to new system implementation [Re: JasonHelmbrecht] #252062
04/05/2021 09:46 AM
04/05/2021 09:46 AM
Joined: Oct 2009
Posts: 1,054
Memphis, BVI, CT
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RatmansWife Offline
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Thanks, Jason. I e-mailed the gentleman on the taxi commission a couple weeks ago to ask how much our day four testing transport would cost. No response to date. Not inspiring confidence in the plan.

Re: BVI HSA Testing Delays attributed to new system implementation [Re: RatmansWife] #252068
04/05/2021 10:17 AM
04/05/2021 10:17 AM
Joined: Jun 2006
Posts: 752
Northern Virginia
ecm56 Offline OP
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ecm56  Offline OP
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The response I got from Deputy Governor David Archer and Mr. Jevaughn Parsons, in charge of Taxi and Livery, was that the published Taxi Tariff was applicable for land transport and boat transport would be determined prior to implementation which they said would be April 24.

I was told the rates published here: https://www.bvitourism.com/taxis are current but may be revised in the future.

Re: BVI HSA Testing Delays attributed to new system implementation [Re: ecm56] #252069
04/05/2021 10:28 AM
04/05/2021 10:28 AM
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Memphis, BVI, CT
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RatmansWife Offline
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This involves boat and land, and contradictory information has been given. My guess is the cost will be$260, but wish they would say.

Re: BVI HSA Testing Delays attributed to new system implementation [Re: ecm56] #252131
04/05/2021 07:21 PM
04/05/2021 07:21 PM
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Posts: 452
long island, new york
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macaroni Offline
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We were charged $20 for the 2 of us from Mahoe Bay VG to the clinic roundtrip....

Re: BVI HSA Testing Delays attributed to new system implementation [Re: ecm56] #252437
04/09/2021 11:27 AM
04/09/2021 11:27 AM
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catman Offline
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We are just back from a 9 day bareboat charter through TMM. Prior to departure we had some issues with the BVI gateway portal until we were informed that it is buggy on Safari and that we should use Chrome as our browser to access it, which solved the problem (but it would have been nice to know in advance). Start early and use the WhatsApp technical support for issues. The Day 0 test at the airport was quick and we had our results in 36 hours. The day 4 test was also quick, but we did not receive our results for 57 hours. Cost us a day of diving and a planned trip to Cooper. Although Malone Bay on VG is listed as anchorage only for quarantine, the mooring field at Leverick extends almost into Malone and several boats on quarantine we moored there. The gentleman collecting mooring fees for Leverick asked if we were quarantined and offered to bring us ice and provisions if we were. Very helpful. Once out of quarantine the usual anchorages restaurants are empty. Only a few tables at dinner and some with limited menus. Anegada Beach Club did not grill the lobsters outside but cooked them on the stove inside. Some of the restaurants have limited hours, so be sure to call ahead and check.we had the Baths to ourselves (hello 1985) and there are blissfully no cruise ships allowed yet (though that may change in June). The issue is the pre-departure test to get back into the US. Given he variable timing to receive results (everyone we met had a story) and the fact that the testing done on the out islands are sent Road Test for processing, the 72 hour window gets pretty tight pretty fast. The airline gate agent at EIS counted carefully and we saw one family turned away as their tests were one day too old. At that int they were looking at another 2-3 days to get tested. Overall, we had a great time and the weather wind and sailing spectacular. The only real negative was an underlying testing anxiety that had us either looking for testing sites or waiting on results 24-7. Have fun but plan your trip carefully.

Re: BVI HSA Testing Delays attributed to new system implementation [Re: catman] #252458
04/09/2021 01:57 PM
04/09/2021 01:57 PM
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Posts: 20
Winter Park, FL
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MKGrey Offline
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Thank you, catman, for your post. We are currently scheduled 5/29-6/8, and appreciate all the feedback from those that have recently gone. I am hopeful that the delay in testing results has truly been solved. It sounds like on a 9 day trip, you only had 3 that were out of quarantine (57 hours after day 4 test). Even on a two week charter, nearly half of the trip would be spent in quarantine.

How long did it take for you to get your test results for your return trip to the US? What day, and at what location, did you schedule your test for?

Re: BVI HSA Testing Delays attributed to new system implementation [Re: MKGrey] #252459
04/09/2021 01:59 PM
04/09/2021 01:59 PM
Joined: Nov 2000
Posts: 2,490
Cane Garden Bay, Tortola
JasonHelmbrecht Offline
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JasonHelmbrecht  Offline
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Cane Garden Bay, Tortola
Originally Posted by MKGrey
Thank you, catman, for your post. We are currently scheduled 5/29-6/8, and appreciate all the feedback from those that have recently gone. I am hopeful that the delay in testing results has truly been solved. It sounds like on a 9 day trip, you only had 3 that were out of quarantine (57 hours after day 4 test). Even on a two week charter, nearly half of the trip would be spent in quarantine.

How long did it take for you to get your test results for your return trip to the US? What day, and at what location, did you schedule your test for?

we recently had guests take their travel test on a Wednesday @ 10:30 and received the results Friday @ 12:30am for their noon departure.


JasonHelmbrecht
Coconut Breeze Villas
Cane Garden Bay
reservations@coconutbreezevillas.com
www.coconutbreezevillas.com
Re: BVI HSA Testing Delays attributed to new system implementation [Re: ecm56] #252467
04/09/2021 05:28 PM
04/09/2021 05:28 PM
Joined: Nov 2006
Posts: 452
long island, new york
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macaroni Offline
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long island, new york
We had our test on Virgin Gorda on Easter Sunday around 10 am....we were able to pick up our results at about 11:30 am on Tuesday. They originally told me, when I got tested, that I would have it back by Monday evening.....we were leaving on Wednesday.....

Re: BVI HSA Testing Delays attributed to new system implementation [Re: ecm56] #252490
04/10/2021 06:29 AM
04/10/2021 06:29 AM
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Posts: 881
Washington DC
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bailau Offline
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This is my biggest concern....especially if the test would turn out to be a false positive. I am hopeful BVI will find a way to eliminate the Day 4 test and yet remain safe

https://www.facebook.com/groups/619996718685889/permalink/745254502826776/

Re: BVI HSA Testing Delays attributed to new system implementation [Re: bailau] #252505
04/10/2021 08:20 AM
04/10/2021 08:20 AM
Joined: Aug 2000
Posts: 75,369
Central Florida!
Carol_Hill Offline
Traveler
Carol_Hill  Offline
Traveler
Joined: Aug 2000
Posts: 75,369
Central Florida!
To me, it would seem logical to do away with the extra testing, if one is fully vaccinated. But to expect things to be logical, I guess is expecting too much?


Carol Hill
Re: BVI HSA Testing Delays attributed to new system implementation [Re: Carol_Hill] #252514
04/10/2021 08:52 AM
04/10/2021 08:52 AM
Joined: Jun 2020
Posts: 214
M
MIDiver Offline
Traveler
MIDiver  Offline
Traveler
M
Joined: Jun 2020
Posts: 214
bailau - the group in question was not fully vaccinated, so they were still at risk of contracting the virus. With packed planes and airports (especially STT!!), travel seems the logical place the virus might be contracted, hence the negative results on arrival and positive on day 4. Most false positives are tied to rapid tests not full PCR (at least my experience here with friends and associates) and BVI is doing full PCR testing. When we visited last month we went in with eyes wide open, knowing all the potential risks, including possible Q and inability to return back to US if, somehow, we contracted COVID there. We should be fully vaccinated before our return trip mid June, and while modified restrictions for fully vaccinated travelers would be welcome, we're not counting on it and again will insure for, and plan for, the risks.

Re: BVI HSA Testing Delays attributed to new system implementation [Re: MIDiver] #252520
04/10/2021 09:16 AM
04/10/2021 09:16 AM
Joined: Aug 2020
Posts: 27
Gainesville
B
Bo Scott Offline
Traveler
Bo Scott  Offline
Traveler
B
Joined: Aug 2020
Posts: 27
Gainesville
I replied to this facebook post, asking if they used private insurance or bought the travel insurance. They used bluecross and blue shield for their covid insurance. I potentially think this is a mistake, we bought the travel insurance that was recommended.

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