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Re: Pussers makes a good move
[Re: warren460]
#53332
05/06/2015 06:41 AM
05/06/2015 06:41 AM
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Joined: Apr 2004
Posts: 10,999 Macon, Georgia
GlennA
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Traveler
Joined: Apr 2004
Posts: 10,999
Macon, Georgia
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Tobias is right that service fees killed service levels. Last time I was in Pussers in town one waitress was working her butt off while 3 others sat around. Interesting that the workers immediately complained to the labor department.
Travel is fatal to prejudice, bigotry, and narrow-mindedness, and many of our people need it sorely on these accounts. - Mark Twain
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Re: Pussers makes a good move
[Re: warren460]
#53334
05/06/2015 08:21 AM
05/06/2015 08:21 AM
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Joined: Aug 2000
Posts: 82,832 Central Florida!
Carol_Hill
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Central Florida!
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..or if you really want to set the cat among the pidgeons, ask Evan to comment on service in SXM versus in the BVI. <img src="http://www.traveltalkonline.com/forums/images/graemlins/Grin.gif" alt="" />
Carol Hill
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Re: Pussers makes a good move
[Re: Carol_Hill]
#53335
05/06/2015 08:36 AM
05/06/2015 08:36 AM
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Joined: Oct 2008
Posts: 5,861 Bradenton, FL
Winterstale
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Posts: 5,861
Bradenton, FL
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Carol_Hill said: ..or if you really want to set the cat among the pidgeons, ask Evan to comment on service in SXM versus in the BVI. <img src="http://www.traveltalkonline.com/forums/images/graemlins/Grin.gif" alt="" /> <img src="http://www.traveltalkonline.com/forums/images/graemlins/Laugh.gif" alt="" /> <img src="http://www.traveltalkonline.com/forums/images/graemlins/Rofl.gif" alt="" />
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Re: Pussers makes a good move
[Re: RickinAtlanta]
#53343
05/06/2015 11:17 AM
05/06/2015 11:17 AM
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Joined: Dec 2005
Posts: 10,213 GJ, CO S/V Long Overdue
sail2wind
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GJ, CO S/V Long Overdue
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RickinAtlanta said: Thanks a pantload Carol. <img src="http://www.traveltalkonline.com/forums/images/graemlins/Grin.gif" alt="" /> <img src="http://www.traveltalkonline.com/forums/images/graemlins/duh.gif" alt="" /> The service was far superior in SXM. We never encountered any negative or indifferent service. <img src="http://www.traveltalkonline.com/forums/images/graemlins/toast.gif" alt="" />
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Re: Pussers makes a good move
[Re: sail445]
#53344
05/06/2015 11:22 AM
05/06/2015 11:22 AM
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Joined: Oct 2012
Posts: 1,198 Cape Coral Florida (Texas tran...
stoneyusaf
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Cape Coral Florida (Texas tran...
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I would love to know what "miracles" have to be performed to make customers happy?! <img src="http://www.traveltalkonline.com/forums/images/graemlins/duh.gif" alt="" /> 1. Show up at the table in a timely manner and take my order 2. Turn it into the bar/kitchen 3. Stay alert and when that order is ready bring it to me 4. Check periodically if I need anything else and all this with as much positive attitude as you can bring to the table that day. <img src="http://www.traveltalkonline.com/forums/images/graemlins/Clapping.gif" alt="" /> If that is a miracle there are a lot of wait staff that will be getting Sainthood someday for performing miracles! <img src="http://www.traveltalkonline.com/forums/images/graemlins/jester.gif" alt="" /> Bravo Mr. Tobias for taking this step.
https://www.tickerfactory.com/ezt/d/4;10765;405/st/20220331/e/USVI+and+BVI/dt/0/k/05ce/event.png
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Re: Pussers makes a good move
[Re: stoneyusaf]
#53345
05/06/2015 11:50 AM
05/06/2015 11:50 AM
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Joined: Sep 2010
Posts: 5,720 Massachusetts
maytrix
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Posts: 5,720
Massachusetts
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For me, great service is keeping my glass full... if the food takes a little longer..etc as long as my glass is full, I don't care. I never understood why this is so hard either - at the price drinks are, the more drinks I get, the higher the bill and the higher the tip.
Matt
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Re: Pussers makes a good move
[Re: tradewinds]
#53347
05/06/2015 12:24 PM
05/06/2015 12:24 PM
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Joined: Aug 2000
Posts: 82,832 Central Florida!
Carol_Hill
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Joined: Aug 2000
Posts: 82,832
Central Florida!
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I don't think it is a blessing in DISGUISE at all for good servers. I think it has to be good news for good servers. It has to be discouraging as h*ll for a good server to serve beside someone who is a crappy server and the crappy server gets paid exactly the same..
Carol Hill
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Re: Pussers makes a good move
[Re: Jaustex]
#53349
05/06/2015 12:50 PM
05/06/2015 12:50 PM
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Joined: Aug 2000
Posts: 82,832 Central Florida!
Carol_Hill
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Traveler
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Posts: 82,832
Central Florida!
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Agreed, if I get good, not great, but good, service, I always tip at least 15%, more than that in the appropriate circumstance. I usually give 15% even if the service isn't so great.
Carol Hill
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Re: Pussers makes a good move
[Re: sail2wind]
#53350
05/06/2015 02:35 PM
05/06/2015 02:35 PM
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Joined: Feb 2002
Posts: 3,611 Woodstock, GA
RickinAtlanta
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Posts: 3,611
Woodstock, GA
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sail2wind said:RickinAtlanta said: Thanks a pantload Carol. <img src="http://www.traveltalkonline.com/forums/images/graemlins/Grin.gif" alt="" /> <img src="http://www.traveltalkonline.com/forums/images/graemlins/duh.gif" alt="" /> The service was far superior in SXM. We never encountered any negative or indifferent service. <img src="http://www.traveltalkonline.com/forums/images/graemlins/toast.gif" alt="" /> That was totally meant in jest.
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Re: Pussers makes a good move
[Re: 706jim]
#53352
05/06/2015 03:06 PM
05/06/2015 03:06 PM
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Joined: Aug 2000
Posts: 82,832 Central Florida!
Carol_Hill
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Posts: 82,832
Central Florida!
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Auto gratuities on alcohol is standard on all cruise ships, as far as I know. Considering virtually everything is charged to a shipboard charge, that's about the only way for them to go.
Carol Hill
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Re: Pussers makes a good move
[Re: Carol_Hill]
#53353
05/06/2015 04:20 PM
05/06/2015 04:20 PM
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Joined: Feb 2004
Posts: 507 Here and There in Michigan
HoosierDaddy
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Posts: 507
Here and There in Michigan
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Change is rarely accepted well. Especially when something is taken away, like an automatic service charge. But I am on board with Tobias as to why he made the change, assuming the change is legal.
I have used the Celebrity Cruises self serve wine dispenser. I was trying to figure out how I got the tip money back for doing such a spectacular job of selecting the wine, pushing the appropriate size of wine "pour" button, superior wine glass placement under the auto dispenser nozzle and especially for keeping my wine glass refilled. Tipping on a self serve wine dispenser still just seems wrong!
Last edited by HoosierDaddy; 05/06/2015 04:22 PM.
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Re: Pussers makes a good move
[Re: maytrix]
#53355
05/06/2015 09:01 PM
05/06/2015 09:01 PM
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Joined: Nov 2012
Posts: 288 Kansas
Chriskal
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Traveler
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Posts: 288
Kansas
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maytrix said: For me, great service is keeping my glass full... if the food takes a little longer..etc as long as my glass is full, I don't care. I never understood why this is so hard either - at the price drinks are, the more drinks I get, the higher the bill and the higher the tip. Exactly. All I really ask is that when you walk by the table take a quick look and see if our glasses are empty or getting close to empty. If so, see if we would like another. Sitting around with an empty cup irritates me more than is probably reasonable, but I thought selling drinks was kind of the goal for these places.
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Re: Pussers makes a good move
[Re: Carol_Hill]
#53356
05/06/2015 10:25 PM
05/06/2015 10:25 PM
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Joined: Sep 2006
Posts: 5,678 An island state of mind
tradewinds
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Posts: 5,678
An island state of mind
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Carol_Hill said: I don't think it is a blessing in DISGUISE at all for good servers. I think it has to be good news for good servers. It has to be discouraging as h*ll for a good server to serve beside someone who is a crappy server and the crappy server gets paid exactly the same.. It is a blessing for the good servers, because, as I said, instead of getting the standard 15%, they'll get from us, anyway, more for being good servers. Does that make sense? <img src="http://www.traveltalkonline.com/forums/images/graemlins/duh.gif" alt="" />
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Re: Pussers makes a good move
[Re: Chriskal]
#53359
05/07/2015 11:22 AM
05/07/2015 11:22 AM
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Joined: Jan 2002
Posts: 1,114 West Palm Beach FL
bviboater
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Posts: 1,114
West Palm Beach FL
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Exactly. All I really ask is that when you walk by the table take a quick look and see if our glasses are empty or getting close to empty. If so, see if we would like another. I think most Americans would agree, however I know a few Europeans who are insulted by what they consider a brash move by servers to push more drinks. One has to consider the mix of cultures a server in the BVI must contend with .
John
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Re: Pussers makes a good move
[Re: tothedogs]
#53362
05/07/2015 01:26 PM
05/07/2015 01:26 PM
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Joined: Oct 2001
Posts: 1,901 Maine
Breeze
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Maine
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tothedogs said: It is not that they are stingy tippers, it is because in their native countries service is included in the price. To them, tipping as we know it is the US is a foreign concept. A normal "tip" in most European countries would be to round up a $97 check to $100 for example. ^^^^ THIS Servers in the BVI have nothing different to contend with as far as " mix of cultures" than a server in Bar Harbor Maine, New York City or Anchorage Alaska.
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Re: Pussers makes a good move
[Re: tothedogs]
#53363
05/07/2015 01:27 PM
05/07/2015 01:27 PM
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Joined: Aug 2000
Posts: 82,832 Central Florida!
Carol_Hill
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Posts: 82,832
Central Florida!
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Agreed. But servers in Europe also make a much higher wage, so that basically they get paid by their employer a working wage to begin with. I find it a much more rational way to do business than the way we Americans do it, but whatever.
Carol Hill
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Re: Pussers makes a good move
[Re: Carol_Hill]
#53367
05/07/2015 04:31 PM
05/07/2015 04:31 PM
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Joined: Dec 2004
Posts: 1,170 Rincón PR
casailor53
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Traveler
Joined: Dec 2004
Posts: 1,170
Rincón PR
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Carol_Hill said: Agreed. But servers in Europe also make a much higher wage, so that basically they get paid by their employer a working wage to begin with. I find it a much more rational way to do business than the way we Americans do it, but whatever. Most state laws in the USA allow employers to pay BELOW minimum wage to tipped employees, including $2.13/hour in Georgia. Minimum wage is the BVI is between $4 and $4.50 (can't remember exactly). Just to put things a little more into perspective.
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Re: Pussers makes a good move
[Re: casailor53]
#53368
05/07/2015 05:24 PM
05/07/2015 05:24 PM
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Joined: Sep 2010
Posts: 5,720 Massachusetts
maytrix
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Posts: 5,720
Massachusetts
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$2.13 an hour in Georgia would probably translate to under a $1 in the BVI. Cost of living is vastly different.
Matt
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