Everyone has the right to post their experience on this forum, but a company has every right to respond to an online complaint, especially if the complaint wasn’t addressed directly to them from the client. We’ve had several issues on charters (these are boats by the way) they’ve always been handled in a reasonable manner. There are times when something can’t be perfect, roll with it or talk to the company if it’s that’s disappointing to you. There are several things in these posts that bug me, but if a post(s) repeat not to use a company the least a company should do is respond...and they have.