With regard to US airlines, the rules are pretty clear--if the flight doesn't go at all, or if there is a significant change in the itinerary, like changing a non-stop to a connection, you are entitled to a REFUND, not a credit, period.
Hi Carol, I've got a SEA-IAD non-stop that was changed to a connection (for this Saturday), but still leaving at the same time and only getting me into IAD about 2 hours later than my original flight (this is United). I've reviewed the various DOT links that have been posted, and this change doesn't technically meet United's criteria for getting your money back. Do you have a specific link I could review that says that changing from non-stop to connection entitles one to a refund?
Thanks,
Rick
EDIT - just spoke with United. Then would not do the refund even though it changed from non-stop to connection because the time did not change > 6 hours. Even checked with a supervisor.
