We have had to deal with Delta on 3 flights this spring. Canceling the girls spring break NY trip took 15 min on the SkyMiles phone line. Another trip cancellation took 45 min. We got a refund by chat in 5 minutes on the ATL-STT tickets after the hold time was going to be 90 min on the phone. All $ credits showed back on my Delta AMEX card in 10 days rather than the 4-6 weeks they told me. All experiences were relativity pain free.

Now just wondering when we should book flights for the charter we should be in now but moved to early Dec