Clearly this charterer had more than his share of problems with this boat. We charter from BVIYC. We had an issue last charter that kept us at anchor in Mountain Trunk for an extra day with anchor windlass issue. They sent Polo (sp) from Leverick to get us up and running. If your stuck at anchor that's not a bad place to be, but it could have been worse elsewhere. At the end of the charter that gave us a free day on our next charter for the inconvenience. We have had minor stuff with other boats, as the environs in BVI is brutal, but that many problems on one charter might not get me back to Horizon for another charter.