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Re: American Airlines
[Re: The_Lurker]
#140786
09/21/2017 06:59 PM
09/21/2017 06:59 PM
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Joined: Aug 2006
Posts: 127
mcpandt
Traveler
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Traveler
Joined: Aug 2006
Posts: 127
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The_Lurker said:mcpandt said: Hasn't worked for us. I really have to believe these flights are not going to go in mid-November. I guess we just have to wait until they cancel them. I am wondering why different people are getting different results. Did you try writing a message on their website through customer service? You pick American Advantage Customer Service's complaint and write a short message. (A few steps) It seems to work. We did that and they told us to call the Aadvantage line. Our situation is a little unique as we used flier miles down and bought the tickets back. The Aadvantage folks offered to put the miles back without fees, but we had to use the purchased tickets within one year of purchase to any destination. Problem for us is we don't have a need for the tickets and won't use them. Our other vacations are planned and paid for. I like the idea of the CEO, I think I'll go that route. Otherwise I'll just wait for them to cancel the flights. Thanks everyone for the ideas. That's the great thing about this forum.
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Re: American Airlines
[Re: BeachKitten]
#140787
09/21/2017 09:40 PM
09/21/2017 09:40 PM
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Joined: Aug 2006
Posts: 127
mcpandt
Traveler
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Traveler
Joined: Aug 2006
Posts: 127
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BeachKitten said:pburke40 said: What email did you use to write to Doug Parker CEO of American Airlines? douglas.parker@aa.com Just tried it, thanks for the advice.
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Re: American Airlines
[Re: mcpandt]
#140788
09/21/2017 10:01 PM
09/21/2017 10:01 PM
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Joined: Aug 2007
Posts: 129
smalbany
Traveler
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Traveler
Joined: Aug 2007
Posts: 129
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Today's AA Travel Alert https://www.aa.com/i18n/travel-info/travel-alerts.jsp now extends the period for which you can make changes to the flights scheduled through August 31, 2018. Last week the period covered was through the end of 2017. Personally, I want a refund not a change fee waiver and am waiting to see if my December flight is cancelled before taking action.
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Re: American Airlines
[Re: smalbany]
#140789
09/22/2017 08:02 AM
09/22/2017 08:02 AM
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Joined: Mar 2017
Posts: 649 Maine
SXMbeacher
Traveler
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Traveler
Joined: Mar 2017
Posts: 649
Maine
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So we are scheduled for a March 28th flight. It seems we fall into the new update requirements. The only part i don't like is we would have to rebook the same destination. I'm thinking i would try appealing to the compliment/complaint section as suggested by Lurker. I would prefer a refund, but would settle for a waived change fee. What is the feelings on the success rate for this route, especially with the new date extension? Am i interpreting the rules correctly? <img src="http://www.traveltalkonline.com/forums/images/graemlins/thanks.gif" alt="" />
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Re: American Airlines
[Re: mcpandt]
#140790
09/22/2017 08:10 AM
09/22/2017 08:10 AM
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Joined: Nov 2009
Posts: 3,267 Maryland/DC Metro
BeachKitten
Traveler
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Traveler
Joined: Nov 2009
Posts: 3,267
Maryland/DC Metro
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mcpandt said:BeachKitten said:pburke40 said: What email did you use to write to Doug Parker CEO of American Airlines? Great! Let me know how it goes. I've seen it work for others. Probably depends on the strength of your approach and details. ie. State Dept not wanting US Citizens there now. Garbage everywhere, rodents, no water, etc. Disease risk. REFUND! Not flight credit. douglas.parker@aa.com Just tried it, thanks for the advice.
"It is good to do nothing all day, and then to rest"
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Re: American Airlines
[Re: SXMbeacher]
#140791
09/22/2017 08:28 AM
09/22/2017 08:28 AM
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Joined: Apr 2001
Posts: 14,289 Brookfield, CT.
pat
Traveler
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Traveler
Joined: Apr 2001
Posts: 14,289
Brookfield, CT.
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I was successful early and able to get my March flights changed to another date and another destination with no fee and no penalty via a PHONE CALL.
What I couldn't get done that way was having FF miles for a different trip returned to my account w/o the reinstatement charge. Ultimately I used the AA Advantage customer service email form and it was done in less than 24 hours and the miles were back in my account. <img src="http://www.traveltalkonline.com/forums/images/graemlins/handshake.gif" alt="" /> <img src="http://www.traveltalkonline.com/forums/images/graemlins/handshake.gif" alt="" />
Respectfully,
pat
"Always keep your words soft and sweet, just in case you have to eat them."
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Re: American Airlines
[Re: pat]
#140792
09/22/2017 08:36 AM
09/22/2017 08:36 AM
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Joined: Mar 2017
Posts: 649 Maine
SXMbeacher
Traveler
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Traveler
Joined: Mar 2017
Posts: 649
Maine
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Thanks Pat. I did not use air miles, and actually booked through Expedia, so i don't know if that changes anything.
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Re: American Airlines
[Re: SXMbeacher]
#140793
09/22/2017 09:03 AM
09/22/2017 09:03 AM
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Joined: Aug 2000
Posts: 80,044 Central Florida!
Carol_Hill
Traveler
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Traveler
Joined: Aug 2000
Posts: 80,044
Central Florida!
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Hope you are able to get your situation resolved to your satisfaction, but I do wonder if part of your problem is Expedia also being involved. Whenever there is someone else between you and the airline, it adds another layer of confusion. If nothing goes wrong, it's great, but if something goes wrong, it can be a major FUBAR situation.
Carol Hill
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Re: American Airlines
[Re: Carol_Hill]
#140794
09/22/2017 09:46 AM
09/22/2017 09:46 AM
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Joined: Mar 2017
Posts: 649 Maine
SXMbeacher
Traveler
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Traveler
Joined: Mar 2017
Posts: 649
Maine
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Thanks Carol. I did email the Expedia trip help department, due to long,long call wait times. I got a response that due to high email volumes due to Irma, that it may take up to 14 days for a response....... Wow!.......I sent it on the 12th and am still waiting. I'm going to reconsider how i book my vacations going forward.
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Re: American Airlines
[Re: wts]
#140799
09/24/2017 05:33 PM
09/24/2017 05:33 PM
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Joined: Aug 2006
Posts: 127
mcpandt
Traveler
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Traveler
Joined: Aug 2006
Posts: 127
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wts said: Emailed CEO as suggested in earlier post. Responded in less than 24 hours miles redeposited and fees waived. Flight was scheduled for 10/21. Thanks for info
Walt Glad that worked for you. I sent my email to the CEO on the 21st and have still not received a reply or any contact at all. I guess I'll give it a few more days and try again.
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Re: American Airlines
[Re: mcpandt]
#140800
09/24/2017 08:09 PM
09/24/2017 08:09 PM
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Joined: Feb 2010
Posts: 192 Columbia, SC, USA
DandM29212
Traveler
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Traveler
Joined: Feb 2010
Posts: 192
Columbia, SC, USA
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We had two set of tickets to SXM for Christmas and Spring Break. AA changed both sets last week for new origins and destinations - no hassle at all, no change fees, just "what do you want to do sir, I told them dates and flights I wanted, click, click, done, is there anything else I can do for you?" One call each set, no waits, process done quickly both times. Agents were amazingly polite. I'm not sure if I've ever had a better Customer Service experience!  Thank you, AA! We'll be back to SXM in 2019 and stay twice as long to make up for missing 2018! 
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Re: American Airlines
[Re: usasxmlover]
#140803
09/28/2017 02:30 PM
09/28/2017 02:30 PM
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Joined: Oct 2015
Posts: 12 LA
sierrasteve
Traveler
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Traveler
Joined: Oct 2015
Posts: 12
LA
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Economy The cheapest I could get last May. LA to SXM round trip for two.
Last edited by sierrasteve; 09/28/2017 02:46 PM.
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Re: American Airlines
[Re: Carol_Hill]
#140806
10/04/2017 07:31 PM
10/04/2017 07:31 PM
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Joined: Mar 2017
Posts: 649 Maine
SXMbeacher
Traveler
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Traveler
Joined: Mar 2017
Posts: 649
Maine
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So, i am still waiting for a reply from Expedia, from my email on Sept. 12th. They sent me a case number also. What a joke. I used the AA complaint/comment route and the long and short of it is, i am getting a change waiver fee for my March 28th flight. Expedia didn't seem to be any factor in their decision. Now the question is where to go, or will the island be really ready, or a place we want to be by then?
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Re: American Airlines
[Re: 0810]
#140810
10/05/2017 08:02 AM
10/05/2017 08:02 AM
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Joined: Aug 2000
Posts: 80,044 Central Florida!
Carol_Hill
Traveler
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Traveler
Joined: Aug 2000
Posts: 80,044
Central Florida!
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Hope you are able to get it resolved to your satisfaction. Again, a hard lesson to learn--don't book air through a second party. It works until something goes wrong.
Carol Hill
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Re: American Airlines
[Re: Carol_Hill]
#140811
10/05/2017 08:15 AM
10/05/2017 08:15 AM
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Joined: Mar 2017
Posts: 649 Maine
SXMbeacher
Traveler
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Traveler
Joined: Mar 2017
Posts: 649
Maine
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I booked through Expedia and that was never mentioned in my interactions with AA. But i am not happy with them over the lack of response to my request!
Last edited by SXMbeacher; 10/05/2017 08:16 AM.
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Re: American Airlines
[Re: SXMMike]
#140813
10/08/2017 11:22 AM
10/08/2017 11:22 AM
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Joined: Aug 2000
Posts: 80,044 Central Florida!
Carol_Hill
Traveler
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Traveler
Joined: Aug 2000
Posts: 80,044
Central Florida!
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Yes, regardless, if they significantly change the time of your flight, or go to a connecting flight, something like that, you are ENTITLED to your money back, period. That's federal law.
Carol Hill
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Re: American Airlines
[Re: boucharda]
#140818
10/08/2017 04:50 PM
10/08/2017 04:50 PM
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Joined: Aug 2000
Posts: 80,044 Central Florida!
Carol_Hill
Traveler
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Traveler
Joined: Aug 2000
Posts: 80,044
Central Florida!
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Again, why not?? If they substantially change the flight, you are entitled to a REFUND, no questions.
Carol Hill
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Re: American Airlines
[Re: weeks5051]
#140819
10/08/2017 04:52 PM
10/08/2017 04:52 PM
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Joined: Aug 2000
Posts: 80,044 Central Florida!
Carol_Hill
Traveler
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Traveler
Joined: Aug 2000
Posts: 80,044
Central Florida!
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NO, that is not true at all. It's only if it is a SUBSTANTIAL change. One minute is not substantial.
Carol Hill
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Re: American Airlines
[Re: Carol_Hill]
#140821
10/08/2017 05:11 PM
10/08/2017 05:11 PM
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Joined: Dec 2004
Posts: 4,896 Massachusetts
boucharda
Traveler
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Traveler
Joined: Dec 2004
Posts: 4,896
Massachusetts
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Yes, but then I have to scramble to find another flight....plenty of time to decide
..and one minute would not be an issue....two hours would not be an issue...a change to a huge layover, overnight flight, or more connections would be an issue A refund just gets me back to square one but at a later date and higher prices
Last edited by boucharda; 10/08/2017 05:15 PM.
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Re: American Airlines
[Re: molldoll]
#140823
10/08/2017 05:17 PM
10/08/2017 05:17 PM
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Joined: Dec 2008
Posts: 2,093 Southport, North Carolina, US
candj
Traveler
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Traveler
Joined: Dec 2008
Posts: 2,093
Southport, North Carolina, US
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Our flight was from November 26th through December 9th and they cancelled it no questions asked.
Fair winds and following seas! SSN691-May She Ever Prowl The Seas in Defense of Human Freedom! SSN787-Preserving Peace, Prepared for War
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Re: American Airlines
[Re: johnhill]
#140824
10/08/2017 06:01 PM
10/08/2017 06:01 PM
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Joined: Aug 2000
Posts: 80,044 Central Florida!
Carol_Hill
Traveler
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Traveler
Joined: Aug 2000
Posts: 80,044
Central Florida!
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Someone felt sorry for the person, which I am surprised at. The person was lucky to get the refund.
Going to close this one here, since it is over 150 replies. Someone is free to start a new thread.
Carol Hill
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