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Global Entry Renewal - Card Activation Issues
#149115
11/25/2017 06:07 PM
11/25/2017 06:07 PM
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Joined: Apr 2002
Posts: 5,917 New England (home), St. Maarte...
jmbcomms
OP
Traveler
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OP
Traveler
Joined: Apr 2002
Posts: 5,917
New England (home), St. Maarte...
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I like it; it works well. I've renewed my membership and received my card but now activation is a whole new complicated hurdle. Specifically...
Has anyone JUST received their renewal Global Entry card, set up a TTP membership, and then gone looking for the "Activate Membership" button? If so I need to know where you found it AND where to migrate personal info from GOES to TTP (to set up your personal profile in TTP). Sound complicated? Uh-huh. Buttons they say to click to activate don't, in fact, exist.
Jeff Berger Visiting SXM Since 1978
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Re: Global Entry Renewal - Card Activation Issues
[Re: Bill_S]
#149117
11/26/2017 05:16 PM
11/26/2017 05:16 PM
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Joined: Aug 2007
Posts: 131
smalbany
Traveler
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Traveler
Joined: Aug 2007
Posts: 131
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As a long time Google Chrome user I know that problems arise with forms when I do not clear my cache of built-up browsing data and cookies. In Chrome: select settings; scroll down to bottom of page select Advanced; Under Privacy and Security select Clear Browsing Data; Select browsing history for last 4 weeks and check the 1st 4 boxes which represents the junk your browser collects. Select Clear Browsing Data. X out of settings....your done. Reopen the app or form your attempting to complete.
Last edited by smalbany; 11/26/2017 05:17 PM.
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Re: Global Entry Renewal - Card Activation Issues
[Re: smalbany]
#149118
11/26/2017 06:10 PM
11/26/2017 06:10 PM
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Joined: Apr 2002
Posts: 5,917 New England (home), St. Maarte...
jmbcomms
OP
Traveler
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OP
Traveler
Joined: Apr 2002
Posts: 5,917
New England (home), St. Maarte...
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Thx guys. I use a program called CCleaner to handle those things periodically so those weren't the issues.
Seems that you must register now with the Trusted Traveler Program yourself, by setting up a new profile there, if you had previously set up a new GOES account. They did not automatically migrate you, a major annoyance / inconvenience. Beyond that they tell you to migrate your profile info from GOES to TTP by clicking something which takes you to something else where you can fill things in. Problem: the "something" they ask you to click does not in fact exist. As a reporter, I'm following this up and will write about it. As a taxpayer and a Global Entry cardholder (now renewed but not yet activated thanks to their slight little oversight) I'll tell them exactly what's missing and will hope they will solve it quickly.... Will keep you posted. Fortunately we renewed very early. our old cards don't expire until the end of May....
Jeff Berger Visiting SXM Since 1978
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Re: Global Entry Renewal - Card Activation Issues
[Re: jmbcomms]
#149119
11/26/2017 07:07 PM
11/26/2017 07:07 PM
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Joined: Jul 2006
Posts: 13,413 Peaceful Eastern North Carolin...
GaKaye
Traveler
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Traveler
Joined: Jul 2006
Posts: 13,413
Peaceful Eastern North Carolin...
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You keep mentioning the card, but the card really doesn't apply unless you're traveling from Mexico or Canada by land. Global Entry is tied to your passport, and I'd be surprised if you needed to do anything about that when you renew. You can't use the card for air travel. I realize you know that; just wondering why you're so concerned about activating the card.
Last edited by GaKaye; 11/26/2017 07:11 PM.
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Re: Global Entry Renewal - Card Activation Issues
[Re: BlueGreenWater]
#149123
11/27/2017 05:05 PM
11/27/2017 05:05 PM
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Joined: Dec 2004
Posts: 5,085 Massachusetts
boucharda
Traveler
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Traveler
Joined: Dec 2004
Posts: 5,085
Massachusetts
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Hmmmm...so what is the deal with the mentioned linking it? Now sounds like a renew and done event and no biggie....
Last edited by boucharda; 11/27/2017 05:06 PM.
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Re: Global Entry Renewal - Card Activation Issues
[Re: BlueGreenWater]
#149125
11/27/2017 07:28 PM
11/27/2017 07:28 PM
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Joined: Feb 2006
Posts: 926
Fletch
Traveler
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Traveler
Joined: Feb 2006
Posts: 926
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BlueGreenWater said: When my husband and I renewed our Global Entry we retained the same original numbers. Same with us, we renewed about 6 months ago so we didn’t have to update any of our airline profiles.
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Re: Global Entry Renewal - Card Activation Issues
[Re: jmbcomms]
#149133
12/03/2017 11:42 AM
12/03/2017 11:42 AM
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Joined: Jul 2006
Posts: 13,413 Peaceful Eastern North Carolin...
GaKaye
Traveler
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Traveler
Joined: Jul 2006
Posts: 13,413
Peaceful Eastern North Carolin...
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jmbcomms said: The Global Entry Card is used with your passport to return to the US from overseas. It is not valid if not activated. I've had GE for years and have returned from overseas into the US multiple times. I've never used the card.
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Re: Global Entry Renewal - Card Activation Issues
[Re: GaKaye]
#149134
12/03/2017 12:08 PM
12/03/2017 12:08 PM
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Joined: Nov 2009
Posts: 3,278 Maryland/DC Metro
BeachKitten
Traveler
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Traveler
Joined: Nov 2009
Posts: 3,278
Maryland/DC Metro
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GaKaye said:jmbcomms said: The Global Entry Card is used with your passport to return to the US from overseas. It is not valid if not activated. Ditto. Once your Global Entry card is linked to your passport, you don't even need the card. I've carried it and it was never necessary. Something I learned recently when re-entering the US....using Mobile Passport is an either/or situation...lol....I had done Mobile Passport and then went to Global Entry, received an error. Should've just gone to GE I've had GE for years and have returned from overseas into the US multiple times. I've never used the card.
"It is good to do nothing all day, and then to rest"
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Re: Global Entry Renewal - Card Activation Issues
[Re: jmbcomms]
#149135
12/03/2017 01:58 PM
12/03/2017 01:58 PM
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Joined: Dec 2004
Posts: 5,085 Massachusetts
boucharda
Traveler
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Traveler
Joined: Dec 2004
Posts: 5,085
Massachusetts
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The Global Entry Card is used with your passport to return to the US from overseas. No it isn't. Once linked to your new passport the card stays at home...I have never taken it anywhere. Passport only... The NUMBER is what is important and used when booking flights and also for Trusted traveler/ PreCheck but the actual card is not needed Edited to add: oops...missed the post above...duplicate thought
Last edited by boucharda; 12/03/2017 02:00 PM.
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Re: Global Entry Renewal - Card Activation Issues
[Re: boucharda]
#152065
01/11/2018 08:30 PM
01/11/2018 08:30 PM
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Joined: Dec 2008
Posts: 2,106 Southport, North Carolina, US
candj
Traveler
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Traveler
Joined: Dec 2008
Posts: 2,106
Southport, North Carolina, US
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We still take the card with us and show it in the TSA precheck security line as a form of identification. It is easier than pulling out the passport.
Fair winds and following seas! SSN691-May She Ever Prowl The Seas in Defense of Human Freedom! SSN787-Preserving Peace, Prepared for War
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Re: Global Entry Renewal - Card Activation Issues
[Re: boucharda]
#152144
01/12/2018 04:40 PM
01/12/2018 04:40 PM
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Joined: May 2004
Posts: 1,194 Virginia
Snorkeller
Traveler
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Traveler
Joined: May 2004
Posts: 1,194
Virginia
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We have never carried the Global Entry cards - during time we have had Global Entry, we have never entered US except off a plane or a cruise ship. When off a plane entering the US, we use the Global Entry kiosks. Have never thought or known we could use Global Entry when entering US off cruise ship. On our last cruise, when we disembarked Konigsdam in Port Everglades in Fort Lauderdale, they had a separate line at Customs/Immigration for "Global Entry." When I went to get in line, thinking that there might be a kiosk as in the airports, I was told that we had to have our cards - i.e., our Global Entry cards - to use that line. It didn't make much difference in this case in terms of how fast we could get through the lines, but I will have our Global Entry cards with us in future in case we need the cards to use such a dedicated line. I have since learned that ICE will be providing Global Entry lines in all of Florida cruise ports.
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