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Global Entry Renewal - Card Activation Issues #149115
11/25/2017 06:07 PM
11/25/2017 06:07 PM
Joined: Apr 2002
Posts: 5,840
New England (home), St. Maarte...
jmbcomms Offline OP
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jmbcomms  Offline OP
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Joined: Apr 2002
Posts: 5,840
New England (home), St. Maarte...
I like it; it works well. I've renewed my membership and received my card but now activation is a whole new complicated hurdle. Specifically...

Has anyone JUST received their renewal Global Entry card, set up a TTP membership, and then gone looking for the "Activate Membership" button? If so I need to know where you found it AND where to migrate personal info from GOES to TTP (to set up your personal profile in TTP). Sound complicated? Uh-huh. Buttons they say to click to activate don't, in fact, exist.


Jeff Berger
Visiting SXM Since 1978
SXM Sponsors
Re: Global Entry Renewal - Card Activation Issues [Re: jmbcomms] #149116
11/26/2017 07:49 AM
11/26/2017 07:49 AM
Joined: Aug 2000
Posts: 2,615
Southern Maryland suburbs of D...
Bill_S Offline
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Bill_S  Offline
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Southern Maryland suburbs of D...
Make sure your browser is set to allow cookies and not block them...


Bill
Re: Global Entry Renewal - Card Activation Issues [Re: Bill_S] #149117
11/26/2017 05:16 PM
11/26/2017 05:16 PM
Joined: Aug 2007
Posts: 117
S
smalbany Offline
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smalbany  Offline
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Joined: Aug 2007
Posts: 117
As a long time Google Chrome user I know that problems arise with forms when I do not clear my cache of built-up browsing data and cookies. In Chrome: select settings; scroll down to bottom of page select Advanced; Under Privacy and Security select Clear Browsing Data; Select browsing history for last 4 weeks and check the 1st 4 boxes which represents the junk your browser collects. Select Clear Browsing Data. X out of settings....your done.
Reopen the app or form your attempting to complete.

Last edited by smalbany; 11/26/2017 05:17 PM.
Re: Global Entry Renewal - Card Activation Issues [Re: smalbany] #149118
11/26/2017 06:10 PM
11/26/2017 06:10 PM
Joined: Apr 2002
Posts: 5,840
New England (home), St. Maarte...
jmbcomms Offline OP
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jmbcomms  Offline OP
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New England (home), St. Maarte...
Thx guys. I use a program called CCleaner to handle those things periodically so those weren't the issues.

Seems that you must register now with the Trusted Traveler Program yourself, by setting up a new profile there, if you had previously set up a new GOES account. They did not automatically migrate you, a major annoyance / inconvenience. Beyond that they tell you to migrate your profile info from GOES to TTP by clicking something which takes you to something else where you can fill things in. Problem: the "something" they ask you to click does not in fact exist. As a reporter, I'm following this up and will write about it. As a taxpayer and a Global Entry cardholder (now renewed but not yet activated thanks to their slight little oversight) I'll tell them exactly what's missing and will hope they will solve it quickly.... Will keep you posted. Fortunately we renewed very early. our old cards don't expire until the end of May....


Jeff Berger
Visiting SXM Since 1978
Re: Global Entry Renewal - Card Activation Issues [Re: jmbcomms] #149119
11/26/2017 07:07 PM
11/26/2017 07:07 PM
Joined: Jul 2006
Posts: 12,285
Peaceful Eastern North Carolin...
GaKaye Offline
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GaKaye  Offline
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Peaceful Eastern North Carolin...
You keep mentioning the card, but the card really doesn't apply unless you're traveling from Mexico or Canada by land. Global Entry is tied to your passport, and I'd be surprised if you needed to do anything about that when you renew. You can't use the card for air travel. I realize you know that; just wondering why you're so concerned about activating the card.

Last edited by GaKaye; 11/26/2017 07:11 PM.
Re: Global Entry Renewal - Card Activation Issues [Re: GaKaye] #149120
11/26/2017 11:42 PM
11/26/2017 11:42 PM
Joined: Nov 2002
Posts: 43
Sullivan's Island, SC
Hook Offline
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Hook  Offline
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Sullivan's Island, SC
I had the same issue a few weeks ago. Try using internet explorer. That worked for me.

Re: Global Entry Renewal - Card Activation Issues [Re: GaKaye] #149121
11/27/2017 08:47 AM
11/27/2017 08:47 AM
Joined: Dec 2004
Posts: 3,606
Massachusetts
boucharda Offline
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boucharda  Offline
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Posts: 3,606
Massachusetts
I believe he only mentioned receiving the new card with the new TT number. From here you have to activate it and link it to your passport.
I would assume that you can renew and get a new TT number but it won't work for TSA precheck unless activated and linked...and...changing your TT number on airlines saved info would be next.

I am interested in the results 'cuz I will need to do the same soon...

I would first try, as suggested, a different browser before going any further though

Re: Global Entry Renewal - Card Activation Issues [Re: boucharda] #149122
11/27/2017 04:47 PM
11/27/2017 04:47 PM
Joined: Mar 2012
Posts: 200
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BlueGreenWater Offline
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BlueGreenWater  Offline
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When my husband and I renewed our Global Entry we retained the same original numbers.

Re: Global Entry Renewal - Card Activation Issues [Re: BlueGreenWater] #149123
11/27/2017 05:05 PM
11/27/2017 05:05 PM
Joined: Dec 2004
Posts: 3,606
Massachusetts
boucharda Offline
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boucharda  Offline
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Hmmmm...so what is the deal with the mentioned linking it? Now sounds like a renew and done event and no biggie....

Last edited by boucharda; 11/27/2017 05:06 PM.
Re: Global Entry Renewal - Card Activation Issues [Re: boucharda] #149124
11/27/2017 06:05 PM
11/27/2017 06:05 PM
Joined: Mar 2009
Posts: 12,059
Auburn, WA
SXMScubaman Online content
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SXMScubaman  Online Content
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Auburn, WA
I think the only time you need to re-link it is if you renewed your passport.

Re: Global Entry Renewal - Card Activation Issues [Re: BlueGreenWater] #149125
11/27/2017 07:28 PM
11/27/2017 07:28 PM
Joined: Feb 2006
Posts: 899
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Fletch Offline
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Quote
BlueGreenWater said:
When my husband and I renewed our Global Entry we retained the same original numbers.


Same with us, we renewed about 6 months ago so we didnít have to update any of our airline profiles.

Re: Global Entry Renewal - Card Activation Issues [Re: SXMScubaman] #149126
11/28/2017 08:09 AM
11/28/2017 08:09 AM
Joined: Dec 2004
Posts: 3,606
Massachusetts
boucharda Offline
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boucharda  Offline
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Posts: 3,606
Massachusetts
THAT makes sense 'cuz the PP number changed. Did that in the summer with no issues.

Re: Global Entry Renewal - Card Activation Issues [Re: jmbcomms] #149127
11/30/2017 07:46 AM
11/30/2017 07:46 AM
Joined: Oct 2005
Posts: 1,260
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MotownTim Offline
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MotownTim  Offline
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I used my Global Entry yesterday and it worked despite having difficulties updating my membership information in October. Canít believe they still havenít fixed the problems on the new website by now though.

Re: Global Entry Renewal - Card Activation Issues [Re: GaKaye] #149128
12/03/2017 10:56 AM
12/03/2017 10:56 AM
Joined: Apr 2002
Posts: 5,840
New England (home), St. Maarte...
jmbcomms Offline OP
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jmbcomms  Offline OP
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Posts: 5,840
New England (home), St. Maarte...
The Global Entry Card is used with your passport to return to the US from overseas. It is not valid if not activated.


Jeff Berger
Visiting SXM Since 1978
Re: Global Entry Renewal - Card Activation Issues [Re: Bill_S] #149129
12/03/2017 10:57 AM
12/03/2017 10:57 AM
Joined: Apr 2002
Posts: 5,840
New England (home), St. Maarte...
jmbcomms Offline OP
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jmbcomms  Offline OP
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Joined: Apr 2002
Posts: 5,840
New England (home), St. Maarte...
It is. That's not the issue.


Jeff Berger
Visiting SXM Since 1978
Re: Global Entry Renewal - Card Activation Issues [Re: BlueGreenWater] #149130
12/03/2017 10:58 AM
12/03/2017 10:58 AM
Joined: Apr 2002
Posts: 5,840
New England (home), St. Maarte...
jmbcomms Offline OP
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jmbcomms  Offline OP
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Posts: 5,840
New England (home), St. Maarte...
The numbers are the same but their site does not contain the links they say to click to activate it.


Jeff Berger
Visiting SXM Since 1978
Re: Global Entry Renewal - Card Activation Issues [Re: boucharda] #149131
12/03/2017 10:59 AM
12/03/2017 10:59 AM
Joined: Apr 2002
Posts: 5,840
New England (home), St. Maarte...
jmbcomms Offline OP
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jmbcomms  Offline OP
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Posts: 5,840
New England (home), St. Maarte...
I wish. It isn't. They moved from GOES to TT and activating new cards is REQUIRED but you can't get there from here. I'll try again this week.


Jeff Berger
Visiting SXM Since 1978
Re: Global Entry Renewal - Card Activation Issues [Re: Hook] #149132
12/03/2017 11:01 AM
12/03/2017 11:01 AM
Joined: Apr 2002
Posts: 5,840
New England (home), St. Maarte...
jmbcomms Offline OP
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jmbcomms  Offline OP
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Posts: 5,840
New England (home), St. Maarte...
I don't know how that would work now since the required links don't even exist on the page. frown


Jeff Berger
Visiting SXM Since 1978
Re: Global Entry Renewal - Card Activation Issues [Re: jmbcomms] #149133
12/03/2017 11:42 AM
12/03/2017 11:42 AM
Joined: Jul 2006
Posts: 12,285
Peaceful Eastern North Carolin...
GaKaye Offline
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GaKaye  Offline
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Quote
jmbcomms said:
The Global Entry Card is used with your passport to return to the US from overseas. It is not valid if not activated.


I've had GE for years and have returned from overseas into the US multiple times. I've never used the card.

Re: Global Entry Renewal - Card Activation Issues [Re: GaKaye] #149134
12/03/2017 12:08 PM
12/03/2017 12:08 PM
Joined: Nov 2009
Posts: 2,932
Maryland/DC Metro
BeachKitten Offline
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BeachKitten  Offline
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Quote
GaKaye said:
Quote
jmbcomms said:
The Global Entry Card is used with your passport to return to the US from overseas. It is not valid if not activated.


Ditto. Once your Global Entry card is linked to your passport, you don't even need the card. I've carried it and it was never necessary.

Something I learned recently when re-entering the US....using Mobile Passport is an either/or situation...lol....I had done Mobile Passport and then went to Global Entry, received an error. Should've just gone to GE

I've had GE for years and have returned from overseas into the US multiple times. I've never used the card.


"It is good to do nothing all day, and then to rest" wink
Re: Global Entry Renewal - Card Activation Issues [Re: jmbcomms] #149135
12/03/2017 01:58 PM
12/03/2017 01:58 PM
Joined: Dec 2004
Posts: 3,606
Massachusetts
boucharda Offline
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boucharda  Offline
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Posts: 3,606
Massachusetts
Quote
The Global Entry Card is used with your passport to return to the US from overseas.


No it isn't. Once linked to your new passport the card stays at home...I have never taken it anywhere. Passport only...

The NUMBER is what is important and used when booking flights and also for Trusted traveler/ PreCheck but the actual card is not needed

Edited to add: oops...missed the post above...duplicate thought

Last edited by boucharda; 12/03/2017 02:00 PM.
Re: Global Entry Renewal - Card Activation Issues [Re: jmbcomms] #149136
12/03/2017 04:29 PM
12/03/2017 04:29 PM
Joined: Nov 2004
Posts: 74
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RunnernReader Offline
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YUP ..The TRUSTED TRAVELER PROGRAM is a whole new kettle of fish: we registered for our Global Entry Card in September after returning from Ecuador. BUT ...

ON OCTOBER 1, everything changed .... a whole new system which required a whole new procedure for registration and ACCESS (we had to re-do EVERYTHING)

Login now requires EMAIL, and PASSWORD ... BUT ..wait for it: a further connection such as a TEXT MESSAGE to your cel ..... SO you loggin, but then have to wait for a TEXT MESSAGE with a further confirmation number which you much then INSET before you can access your DASHBOARD (as they call it) which has all your information.

You have to get to THIS DASHBOARD in order to activate or re-activate your card.

Do it a couple of times and it's easy! ...... But first time, it's a conundrum.

Re: Global Entry Renewal - Card Activation Issues [Re: GaKaye] #149137
12/03/2017 06:12 PM
12/03/2017 06:12 PM
Joined: Oct 2005
Posts: 1,260
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MotownTim Offline
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We use the card when we return from Canada by car. You go through the Nexus lane which is generally faster.

Re: Global Entry Renewal - Card Activation Issues [Re: MotownTim] #149138
12/03/2017 07:46 PM
12/03/2017 07:46 PM
Joined: Jul 2006
Posts: 12,285
Peaceful Eastern North Carolin...
GaKaye Offline
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GaKaye  Offline
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Yes; I mentioned land travel from Canada and Mexico in my first post.

Re: Global Entry Renewal - Card Activation Issues [Re: MotownTim] #149139
12/04/2017 08:07 AM
12/04/2017 08:07 AM
Joined: Dec 2004
Posts: 3,606
Massachusetts
boucharda Offline
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boucharda  Offline
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Posts: 3,606
Massachusetts
Hmmm...although I remember that as a potential use I've never considered that. We've always used our passports. Might bring both next time and do some lane surfing.

Re: Global Entry Renewal - Card Activation Issues [Re: boucharda] #149140
12/05/2017 09:05 AM
12/05/2017 09:05 AM
Joined: Oct 2005
Posts: 1,260
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MotownTim Offline
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We use our passports to get into Canada and the card on the way back.

Re: Global Entry Renewal - Card Activation Issues [Re: jmbcomms] #152061
01/11/2018 06:27 PM
01/11/2018 06:27 PM
Joined: Dec 2004
Posts: 3,606
Massachusetts
boucharda Offline
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boucharda  Offline
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Massachusetts
Just an update on the GE renewal.

Renewed online a week or so ago and went through the new password and all the confirm previous info stuff. No biggie. Received notice today that it was approved. No change in Trusted traveler number and nothing else needs to be done. No linking etc....present membership won't expire until my August birthday and then be good for 5 years after that

Re: Global Entry Renewal - Card Activation Issues [Re: boucharda] #152065
01/11/2018 08:30 PM
01/11/2018 08:30 PM
Joined: Dec 2008
Posts: 2,037
Southport, North Carolina, US
candj Offline
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We still take the card with us and show it in the TSA precheck security line as a form of identification. It is easier than pulling out the passport.


Fair winds and following seas!
SSN691-May She Ever Prowl The Seas in Defense of Human Freedom!
SSN787-Preserving Peace, Prepared for War
Re: Global Entry Renewal - Card Activation Issues [Re: jmbcomms] #152134
01/12/2018 03:42 PM
01/12/2018 03:42 PM
Joined: Nov 2004
Posts: 74
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RunnernReader Offline
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as of October 1, 2017, Global Entry is now called Trusted Traveler Program with a new addy: https://ttp.cbp.dhs.gov/

Originally applied in Sept to GE and had to completely re-apply on Oct 1st to the new address.....

Hope this may help!

Re: Global Entry Renewal - Card Activation Issues [Re: RunnernReader] #152138
01/12/2018 04:06 PM
01/12/2018 04:06 PM
Joined: Dec 2004
Posts: 3,606
Massachusetts
boucharda Offline
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boucharda  Offline
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Massachusetts
Yup...Trusted Traveler Program actually includes four programs..one of which is Global Entry (Nexus, Sentry and Fast)

Re: Global Entry Renewal - Card Activation Issues [Re: boucharda] #152144
01/12/2018 04:40 PM
01/12/2018 04:40 PM
Joined: May 2004
Posts: 1,124
Virginia
Snorkeller Offline
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Snorkeller  Offline
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Virginia
We have never carried the Global Entry cards - during time we have had Global Entry, we have never entered US except off a plane or a cruise ship. When off a plane entering the US, we use the Global Entry kiosks. Have never thought or known we could use Global Entry when entering US off cruise ship. On our last cruise, when we disembarked Konigsdam in Port Everglades in Fort Lauderdale, they had a separate line at Customs/Immigration for "Global Entry." When I went to get in line, thinking that there might be a kiosk as in the airports, I was told that we had to have our cards - i.e., our Global Entry cards - to use that line. It didn't make much difference in this case in terms of how fast we could get through the lines, but I will have our Global Entry cards with us in future in case we need the cards to use such a dedicated line. I have since learned that ICE will be providing Global Entry lines in all of Florida cruise ports.


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