cobradvm, we chartered the same boat (Solace) last May. Things were already a mess on that boat. Rusted, the walk thru door in the back was stuck shut, had to crawl thru the side windows! The chartplotter at helm did not work the entire time. They brought an ipad out to us! Very awkward to use with 2 people on board.
We have chartered Lagoon 450's from Dream Yacht 3 previous times and they were great. When we returned the Bali, they also said were putting it in for repair. Sorry you got it.
Yann, the dock master is a super guy! He will make you happy in the long run. He even offered to bring a L-450 out to us one day after we were so frustrated. In the long run, we should have done it because things kept breaking. I would have no problem using DYC again. That being said, we are sailing again this May with TMM and they are AWESOME!