I want to let folks know what the DYC response was - about 3-4 weeks after I sent them an email outlining my experiences I received an apology with an offer for 1 free day of cruising with DYC if I charter with them again. I politely declined. Then I received another offer of two free days on our next charter - an offer that is good for three years. I think that is a fair and reasonable response. I think I would consider chartering again with DYC.