Pretty much as Newt said, except I couldn't print out a receipt as did it over the phone and agent said my numbers were the receipt, so will chk CC's situation but click on this link to see the unfair practices going on...

https://crankyflier.com/2020/03/26/when-airlines-refuse-refunds-there-will-be-consequences/

Forgotten how to do the link thingy.....