Glad it worked out for you, Bran, but wish the first Agent had helped you right off the bat. But they are all overworked right now so it’s understandable she had you try to do it yourself.

With reference to airline refunds, I’d far rather have my money in my hands than in their travel banks or vouchers but thinking if you’re dealing with a reputable resort or villa rental, they will probably be willing to work toward whatever resolution you choose. At least I hope they do.