We were fans of cape air for years. There were quirks and hiccups but overall we were loyal.

Then on our last trip, they left us sit at sju forever. After waiting for hous, My husband arranged for a charter to take us to VG. Cape air wouldn't give us out checked bags, saying the bags were already loaded on the plane. This was a total lie because when we boarded an hour or so later, no ones bags were on the flight because of weight restrictions. Obviously. I don't want to fly on an unsafe flight but don't lie to me and refuse to give me my checked bags when I want to take a different flight on my dime. Our bags arrived two days later, a major unconvincence that was totally avoidable had cape air just given us our bags in sju when we asked for them.

Same [censored], different day on the return. We checked in at the VG airport and noticed way too many people sitting in and around the terminal. After talking to people, it was determined all the days flights were delayed and the volume of passengers could not be accomadate on the the remaining flights to sju.

I got on line and could see the flights were delayed yet the counter agents claimed all was ok and we would get to sju on time.

I get take stuff happens and irregular pops happen but don't bs me. I could see on line cape air was way behind schedule that day and we would miss our connection yet the employee kept saying all was ok.

We called island birds and got a charter within 20 minutes to sju. It was a holiday weekend and I knew if we missed our sju connection, we might be stuck there for a day or two. The charter was our only way to make our connecting flight home.

We are going back to VG in February and my husband flat out
Said no to any cape air connections because th past two attempts to fly with them were such a disaster. It was the lack of real time info that bothered us, and having to work Around the roadblocks when we were willing to solve our own travel challenges at our cost yet they still won't tell us the real truth.