warren460 said:
I sent cape air a link to this thread so they could see how people felt.
I received an email back with a thank you for bringing the matter to their attention.
I was impressed with the email because they had a lot of information and even dug into our arrival time in sju.
They advised that they are reviewing it at a high operations level.
They concluded with an apology.
THIS is the Cape Air I remember. I visit Nantucket periodically and the BVI and SVI frequently. I typically fly with whichever service maximizes my vacation time. While Cape Air's fares are a bit higher than others, I have found them to be highly competent and professional.
The recent deterioration is uncharacteristic, and my money is on glitches due to staffing too quickly from a poorly trained labor market, rather than management indifference.
