Can't stand AA! They totally changed our 1/4 flights. Only re-booked 10/6 because JB cancelled our flights. Aa has us going through Mia but getting to JFK at almost 1:00am. Called to cancel, they said I can, and gave me my ticket numbers and to process myself online ?? Absolutely ridiculous, I go to do it and now the online system says I'm not eligible for a refund!! Oh and they can't credit me the travel insurance!! Told me they don't deal with credits for third party sales!!! I'm very confused. On hold again. JB reopened the flights that are direct so got them. Just want this credited back. I can't believe they can't do it when you call it. Seems bizarre and one more way to try to keep people's money