You are correct and I’m sorry I was rambling because it was so late. Whatever happened to just being nice and understanding when obviously someone is coming across very frustrated, but I guess it’s easier to just be rude and nasty. No wonder the world is the way it is today.

Point is, which I’m pretty sure I got across, is AA should have better policies and procedures to issue credits whether it be vouchers or back to your credit card. And by the way, I did receive an email from them apologizing for the issues caused by their website not working correctly and the first agent not giving correct information.