Been using AA to sxm for over 18 years. Always great flights and cusomer service. Flying them again this May to SXM. Best way for us west costers to get there. Used other airlines and AA is the best all around.
You have to realize all airlines are dealing with a major shakeup with sxm itineraries with low bookings and making a flight worth while. My hat goes off to the airlines making these adjustments so it works. I have no simfony for not getting a direct nonstop to sxm. Try to get one from SEATAC OR L.A.. Deal with it.