We had reservations for 11/25-12/5 - outbound on Spirit and return on AA. Surprisingly, Spirit immediately provided a refund. AA said we would receive a credit that needed to be used by July ‘18. After reading other posts on this site I called AA again and the agent advised us to use the email request that you reference here. Within a few days we received a full refund. I’ve attempted to reach Mary’s Boon to request a refund but so far no response. I’ll keep trying as I’m sure the owners are extremely busy.

Thanks....Cathy