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Re: AA changes it's story
[Re: IslandBoi]
#146366
10/16/2017 07:22 AM
10/16/2017 07:22 AM
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Joined: Sep 2000
Posts: 4,704 Newtown, CT
kim
Traveler
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Traveler
Joined: Sep 2000
Posts: 4,704
Newtown, CT
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You are correct and I’m sorry I was rambling because it was so late. Whatever happened to just being nice and understanding when obviously someone is coming across very frustrated, but I guess it’s easier to just be rude and nasty. No wonder the world is the way it is today.
Point is, which I’m pretty sure I got across, is AA should have better policies and procedures to issue credits whether it be vouchers or back to your credit card. And by the way, I did receive an email from them apologizing for the issues caused by their website not working correctly and the first agent not giving correct information.
Last edited by kim; 10/16/2017 07:30 AM.
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