Carol,

It seems as with every other airline, they have their good moments and then there's the rest of the time.

With the exception of one trip, we've had issues with every JB flight we've done so far. MOST of them have been due to the airport agents in SXM who I believe are Arindell employees as opposed to JB, but they just don't seem to have their act together. And their new tiered system of booking flights is great but I think the website itself was created by the same folks who did the original Obamacare website - great if it works but it usually doesn't. We had to get an agent to get us the fare their website showed and she had to get a supervisor and do the same thing with issuing a credit to our JB bank to finally be able to book it for me.

I have never had nonsense like this on AA - not to say it doesn't happen but not generally to us. The worse case scenario with them is the constant flight time changes and cancellations but even with that, I've always gotten early notification and the CSAs that wanted to make things good again. I may just be lucky with AA and not so much with JB. <img src="http://www.traveltalkonline.com/forums/images/graemlins/handshake.gif" alt="" /> <img src="http://www.traveltalkonline.com/forums/images/graemlins/handshake.gif" alt="" />