NO, it is not a matter of $10. It is the principle--they charged me for a service they did NOT provide and I specifically paid EXTRA for AND they charged me twice to check a bag. All I want is back the money I spent. H*ll, don't know how I overspent by $25 and can't get that money back and you complain about no Direct TV and get more money back than I was double-charged for??? What's wrong with this picture?